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New eBay Money Back Guarantee threshold for signature confirmation

When: October 2020


Signature confirmation is a shipping option you can add to all orders. This is a good practice because it provides protection if buyers file claims for Items Not Received. Starting October 19, 2020, signature confirmation will be required on order totals of $750 or more and will no longer be calculated based on item value. An order total includes all items purchased, taxes, and postage costs. So all the items in the order will now receive the same protection.

Although you don't need to take any action for this change, you may wish to consider the added costs when calculating your shipping pricing. If you don't wish to purchase signature confirmation, you risk losing an eBay Money Back Guarantee case on that order.