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Introducing Managed Payments on eBay

With managed payments, eBay manages the end-to-end payments process. Your buyers can now pay with more convenient payment methods, and you'll receive the money directly to your bank account or to your bank account via Payoneer account

Managed payments helps sellers streamline their business on eBay, and simplifies the experience for both buyers and sellers. As a managed payments seller, you'll have everything you need to sell and get paid, with reports, fees, protections and support, all in one place.

How it works

  1. A buyer purchases one of your items.
  2. eBay manages the payment transaction.
  3. You receive the payouts:
  • in your checking account, with no need to transfer funds between accounts, or
  • in your checking account via Payoneer account

What you need to register

When you register, we'll need to verify your identity, checking account details, and company, if applicable, to allow us to initiate payouts to your selected checking account.

You can link your checking account during managed payments registration. Watch the video to learn how.

Learn more how to register for eBay to manage your payments

What if eBay can’t verify your information? eBay will notify you in My eBay messages and put an alert on your eBay account to let you know that we’re having difficulty verifying your information. In these notifications, eBay will provide details of any additional information it needs from you, and instructions on how to send it to eBay.

Accepted payment methods

Your buyers can choose from any of the following payment methods:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • PayPal
  • PayPal Credit
  • Apple Pay (through the eBay app and mobile website only)
  • Google Pay (through the eBay app, mobile website and desktop)

These will automatically be added to your listings and show up as payment options at the checkout.

Getting paid

With managed payments, you'll receive your payouts in your chosen checking account, regardless of which payment method your buyer chooses.

eBay sends a message when your buyer has paid and it's time for you to ship your order. eBay makes the funds from your sale available within 2 business days after confirming the buyer’s payment. You may choose to receive payouts of available funds daily or weekly. Learn more.

If a hold is placed on your payment, there may be a delay in your payout. You can view all your Payouts activity in the Payments tab in Seller Hub or in Payments in My eBay.

There are a number of reports which all sellers can download to help reconcile your eBay sales transactions.

International listings

As a managed payments seller you can continue to sell internationally. Once your account is activated for managed payments, your existing eBay listings will be set up for managed payments. Learn more about this process in the article on Updating your listings for managed payments.

Restricted items

All sellers must follow the guidelines in our Prohibited and restricted items policy. Managed payments sellers may have some additional restrictions on what they can list based on the international eBay site they are listing on. Listings for any restricted items will be automatically ended and added to your unsold folder at the time your account is activated.

Listings that don't follow eBay's rules may be removed from the site or from search results.

Orders and shipping

You should ship your order as soon as you see the "Awaiting shipment" status on the Manage Orders page in Seller Hub, even if you haven't received payment to your checking account or to your Payoneer account. Don't worry, eBay will only display this status once the buyer's order has been confirmed.

There are no changes to shipping labels. If you use a third-party shipping platform or are managing labels on your own, you may continue to do so.

Managed payments selling fees

When eBay manages your payments, your selling fees and other costs will be deducted automatically from your funds awaiting payout. If these are insufficient, we’ll charge the amount you owe eBay from your on-file payment method within 14 days. We may add up the amounts you owe into a single charge.

Most of the fees that we charge for listing and selling on eBay are determined by the eBay site you use to create your listing. Additional fees apply to your international transactions, for example, when you sell to buyers in other countries, and when we convert your currency to collect fees or initiate your payout. These fees are based on your country of residence.

For more information on the new fees, see our articles on:

Selling fees for managed payments sellers

Store selling fees for managed payments sellers

International fees for eBay global managed payments sellers

Fees are simpler when eBay manages your payments

Refunds

You can issue full or partial refunds to your buyers up to 90 days after the original transaction. To learn more about the refund process and where the funds come from, see Refunding buyers as a managed payments seller.

Payments disputes

For most claims and returns, eBay Money Back Guarantee Policy will apply to managed payments sellers. However, your buyer may ask their financial institution to open a payment dispute if they believe there's an issue with their order. You can learn more about Handling payment disputes as a managed payments seller.

Any refunds, chargebacks, or claims for PayPal transactions from before you changed to managed payments will continue to be handled through PayPal.

Registering for managed payments

All active eBay sellers will receive an email invitation to complete managed payments registration by a specific date.

If you received your invitation but haven't registered yet, check your email for the link to register for managed payments.

If you haven't completed registration by the date specified in your invitation, eBay reserves the right to restrict your ability to list, including, without limitation, restricting new listings, restricting changes to existing listings, or ending listings.

After you register

After you register, we'll activate your account for managed payments, which can take between a few hours and a few weeks to complete as we roll out the managed payments programme.

Within 24 hours of activation, your existing eBay listings will automatically be set up for managed payments, and you won't need to make any changes to them. Any listing that goes against eBay's managed payments restricted items policy will be automatically ended and applicable fees credited.

If you use third-party tools to help manage your listings, inventory, finances, or refunds, there should be no change in how you use those tools when you are activated for managed payments.