eBay automatically deducts your fees and other selling costs from your sales proceeds. If you haven’t earned enough yet, you need to set up a payment method for fees and selling costs to continue selling on the marketplace.
Sometimes eBay may put in place a hold on your funds — for example, if a buyer reports a problem with their purchase, if you owe money to the marketplace, or if your registration info isn’t correct. Learn more about payments on hold and what to do about them.
If you have difficulties with understanding your Total Funds amount, check the Running Total feature. It shows how your balance changes with each transaction and ensures financial transparency for sellers.
In some cases buyers may need an invoice — for instance, if they request you to change the payment method, if you want to combine their orders into one purchase or if they forget to pay after winning an auction. Learn more about invoices to buyers: how to send and revise them.
How to set up a return policy
Returns don’t have to be a headache. Create a policy to automatically approve returns and issue refunds for orders that meet your requirements.
Your return address and the item location can be in different places. But if you don’t offer a free return option, always state the return address in your listings so that buyers could understand possible return shipping costs. Learn more about item location policy
If you’re a novice seller, read our guide on order cancellation. Here you’ll find answers on frequent questions: how to cancel an order in Seller Hub, what will happen to your seller fees, and how to deal with refunds. You can also cancel an order if a buyer has not paid for the item after winning an auction and after getting an invoice as a reminder.
