What you need to know
We're launching the new Issue Resolution Center, your central place to view and manage compliance related tasks.
With clear prioritization, step-by-step guidance, and built-in remediation actions, the Issue Resolution Center makes it easier to discover and resolve issues that could impact your ability to sell. It will be live for all sellers by the end of April.
How it works
1. Get notified
When action is required, you’ll receive an email for listing-level issues and see a red banner in Seller Hub for account-level issues.
2. Review your issues
See a clear list of prioritized items, what they relate to, and how they impact your business
3. Take action
Follow step-by-step guidance to resolve issues.
What you can resolve in the Issue Resolution Center
The Issue Resolution Center is your home base to help resolve compliance issues with your account or listings. You may see issues such as:
- Completing ID verification
- Paying off a negative balance
- Providing required tax information
- Addressing policy issues on listings, such as product safety requirements
With one central place to manage these tasks, you can feel confident in what needs attention and what to do next.
Next steps
Visit the Issue Resolution Center in Seller Hub to review and manage your issues. If you don’t have open issues, no action is required.
FAQs
Where can I find the Issue Resolution Center?
You can access it from Seller Hub. You’ll also receive email notifications when action is required.
What happens if I don’t resolve an issue?
Some issues may affect your account or listings if left unresolved. The Issue Resolution Center highlights what needs attention and provides guidance to help you resolve it.