How sellers can cancel an order

Sellers are obligated to complete a sale with a buyer. However, we understand that there may be certain circumstances in which orders need to be canceled.

You can cancel an order by selecting the button below. After you cancel we'll let the buyer know and, if they've already paid, they'll get a refund.

How to cancel an order in Seller Hub or in My eBay Sold

In Seller Hub, go to Orders.

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In My eBay, go to Sold.

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  1. Find the order you want to cancel.
  2. From More actions select Cancel this order.
  3. Choose a reason for the cancellation and then select Continue to finish. The reason code to cancel an order because the buyer hasn't paid will be available once the order is eligible.

You can cancel an order up to 30 days after a sale, even if your buyer has already paid.

What if the buyer requests to cancel the order?

If you receive a notification from eBay that the buyer has requested to cancel the order, you'll have 3 days to accept or decline the request.

If the buyer sends you a message asking you to cancel the order, you can cancel it from Seller Hub or from the Sold section in My eBay by following the instructions above.

What happens after an order is canceled?

When you cancel an order, a full refund will be issued automatically. Once the buyer has been refunded, you may be eligible for a fee credit as per eBay fee credits policy. eBay refunds the entire final value fee, including the $0.30 per-order fee, when you approve a buyer’s cancellation request.

Your item will be relisted automatically unless you choose not to relist. If you don't want your item to be relisted, simply uncheck the Relist item after cancellation box when you're canceling the order.

If you canceled the order because the buyer didn't pay, any feedback left by the buyer will be removed and your seller standards won't be affected.

If there is an issue with the refund

If there's an issue with the refund, eBay'll notify you immediately to let you know. eBay'll also ask that you try to issue it again by selecting the Retry refund button in the notification. If you still can't issue the refund, try selecting a different payment method to fund it.

If the buyer doesn't receive their refund within 10 days from the date you accepted the request, they can report that the item hasn't arrived or that they haven't received a refund through eBay Money Back Guarantee. If a case is opened through eBay Money Back Guarantee, you can refund the buyer through that case.

If you cancel an order, it may be considered a transaction defect and could affect your seller performance level.

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