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How to close your eBay Store

If you no longer want to keep your eBay Store open, you can close it, canceling your subscription.

But it’s better to think about that first. If you need to take a break from running your eBay Store or if you’re going to be away for a while, you can put it on vacation rather than closing it completely.

Before deciding to close your Store, keep in mind:

  • You can change your subscription level if your business needs have changed, for example, sales volume or stock options have grown.
  • All of your current auction-style listings will remain active until their ending date is reached or until your items are sold. Active fixed price listings may be subject to standard fees after you close your eBay Store.
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You are subject to the Terms of Service you agreed to when you signed up for an eBay Store.

What happens when you close your eBay Store

When you close your eBay Store:

  • All current listings remain active until their end date or until the items are all sold
  • Starting on the first day of the month after you’ve requested for cancelation, your store fees and benefits will no longer apply. At that point, eBay will start charging standard selling fees for any new or renewed listings
  • Any add-on packages, such as Selling Manager Pro, will automatically be canceled when you cancel your subscription

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If you cancel or downgrade your yearly subscription before the last calendar month of your yearly subscription, you’re charged early termination fees.

Some international eBay sites (f.e. ebay.de) don't have yearly Store subscription. Read this article to learn about the subscription fees and benefits on international eBay sites.

Fees and benefits when you are canceling your Store subscription

You have a monthly subscription

If you cancel your Store during the Mandatory subscription period*:

  • You are billed the current Stores subscription fees for the Mandatory subscription period
  • You receive the current Stores subscription benefits for the Mandatory subscription period
  • After the Mandatory subscription period you pay standard fees for any new listings

If you cancel your Store after the Mandatory subscription period*:

  • You are billed the current Stores subscription fees for the entire calendar month during which you cancel
  • You receive Stores benefits corresponding to the current subscription until the end of the calendar month during which you cancel
  • Starting the next calendar month, you pay standard fees for any new listings
* “Mandatory subscription period” shall mean the period between the Subscription start date and the end of the first full calendar month of your current subscription.

You have a yearly subscription

If you cancel your Store prior to the last calendar month of your subscription term:

  • You are charged an early termination fee. In addition, you are billed at the current subscription fee rate for the calendar month during which you canceled
  • You receive Stores benefits corresponding to the current subscription until the end of the calendar month during which you canceled
  • Starting the next calendar month, you pay standard fees for any new listings

If you cancel your Store in the last calendar month of your subscription term:

  • You are billed at the current subscription fee rate for the calendar month during which you canceled.
  • You receive Stores benefits corresponding to the current subscription until the end of the calendar month during which you canceled.
  • Starting from the next calendar month, you pay standard fees for any new listings.

Fees (excluding subscription fees) are based on the terms in effect when the listing goes live and when it renews.

Valuable insights

If you close your eBay Store, your settings will be saved for 30 days in case you change your mind and want to reopen it.

If the subscription cancellation or downgrade is not yet effective and you have changed your mind and cancelled your request, no early termination fee will be charged.

Example: On July 10th you have an active Premium eBay Store subscription and you decide to downgrade it to a Basic one. The changes apply on the 1st of every month, so if you request the downgrade on July 10th, your Store will be downgraded on August 1st. If on July 20th you reconsider and decide to keep your Premium Store, no early termination fee will be charged.

Calculation of early termination fees

Please, note, that you are charged early termination fees only if you cancel or downgrade your yearly subscription before the last calendar month of your yearly subscription*

The early termination fees rates are calculated by dividing the product of remaining months left in the subscription and applicable monthly subscription fee by 3.

Please find the calculation of all possible early termination fees on ebay.com in the table below.

Early termination fees on ebay.com

Calendar months remaining in your subscriptionStarterBasicPremiumAnchorEnterprise
1$1.65$7.32$19.98$99.98$999.98
2$3.30$14.63$39.97$199.97$1,999.97
3$4.95$21.95$59.95$299.95$2,999.95
4$6.60$29.27$79.93$399.93$3,999.93
5$8.25$36.58$99.92$499.92$4,999.92
6$9.90$43.90$119.90$599.90$5,999.90
7$11.55$51.22$139.88$699.88$6,999.88
8$13.20$58.53$159.87$799.87$7,999.87
9$14.85$65.85$179.85$899.85$8,999.85
10$16.50$73.17$199.83$999.83$9,999.83
11$18.15$80.48$219.82$1,099.82$10,999.82
12$19.80$87.80$239.80$1,199.80$11,999.80

How to close eBay Store

  1. Go to Manage subscription page:
    • In Seller Hub, go to Store tab > Manage subscription
    • In My eBay, go to Account > Subscriptions
    • Or use the quick link
  2. Find your active Store subscription and select Cancel subscription. The subscription end date you can see in the same section.
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If you’ve purchased any add-on packages, such as Selling Manager Pro, they’ll automatically be canceled when you cancel your subscription.

You might also be interested in

eBay Stores Subscription Terms of Service

This full Terms of Service describe the terms pursuant to which eBay offers you access to the eBay Stores service, and all related services, applications and tools. By signing up for an eBay Store, you agree to all terms in this Terms of Service.

How to manage Time Away

If you need to take a break from your eBay Store, you can schedule some time away and choose whether you want to allow or pause item sales. You can also set up an automatic response for buyers who contact you through eBay Messages during your time away.