Information is constantly updated
The earthquake in Turkey and Syria has profoundly impacted the region's economy: it affected international transportation, led to shipments delays and other issues. That’s why eBay has applied protection for Turkey as a country of origin and destination.
If you currently have items in transit from Turkey
For transactions or orders shipped from Turkey with handling dates falling within the period from 01.02.2023 till 28.02.2023, eBay will automatically protect your seller performance, including:
- Your late shipment rate
- Your valid tracking upload rate
- “Item not received” cases due to late delivery
- Defects resulting from transactions you canceled
- Negative or neutral feedback from these transactions
The extended Estimated Delivery Date (EDD) for shipments from Turkey to a number of countries is effective:
- Economy International Shipping — 15 business days on top of existing
- Standard International Shipping — 10 business days on top of existing
- Expedited International Shipping — 5 business days on top of existing
Countries of destination:
- USA
- UK
- Germany
- Australia
- Canada
- France
- Italy
- Spain
The extended EDD is effective until March 31, 2023. For any seller who cannot ensure the item is delivered ahead of the above extended estimated time window, eBay might suggest explaining the situation to the buyer and cancel the transactions as soon as possible.
If you currently have items in transit to Turkey
Note that your packages may not reach the buyer and may be scheduled for a return to you. Please regularly check your tracking on these orders for the most up to date information. For shipments with maximum EDD within the period from 01.02.2023 till 28.02.2023, the following defects will be removed from the Seller's performance metrics:
- Late shipment rate
- Item not received
eBay will also remove all negative or neutral seller feedback on these transactions.
The extended Estimated Delivery Date (EDD) for shipments from China to Turkey is effective:
- Economy International Shipping — 15 business days on top of existing
- Standard International Shipping — 10 business days on top of existing
- Expedited International Shipping — 5 business days on top of existing
The extended EDD is effective until March 31, 2023. For any seller who cannot ensure the item is delivered ahead of the above extended estimated time window, eBay might suggest explaining the situation to the buyer and cancel the transactions as soon as possible.
You can continue to support your favorite charitable organizations by donating a portion of your sales on eBay. When you donate 10% or more through Sell for a Cause on eBay for Charity, your item will feature a charity ribbon that will grab buyers’ attention. Your item may also be featured in the Charity Shop and sell faster — even at a premium price.
We are deeply committed to supporting our sellers through this difficult time. We want to relieve some of the pressure you’re facing and give you the flexibility needed to sustain your business.
As the situation is constantly evolving, we’ll keep you posted on any future updates. Please keep an eye on your inbox, My eBay messages, and export.ebay.com.
Stay safe. Thank you for being a part of our community, and for selling on eBay.