Important updates to your seller performance protection
Information is constantly updated.
Due to the situation in Ukraine that is affecting regional and international sellers, eBay is putting in place seller protections to reduce the impact these events will have on their accounts. As the situation is constantly evolving, we'll keep you posted on any future updates.
Shipping Performance Policy — Item Not Received Rate
Starting from July 3, 2023, eBay will launch the Shipping Performance Policy – Item Not Received Rate.
Sellers with a higher than market average “Item not received” rate may be subject to a range of actions, such as eBay ending or removing your listings, enforcing buying or selling restrictions, adjusting your selling limits and/or suspending all relevant accounts.
From March 1st 2023, Final value fee on ebay.de is 0% for C2C sellers residing within the EEA
As a private seller, you can now benefit from a 0% Final value fee on all items listed on ebay.de, in addition to the standard 3% International selling fee.
Updates on seller protection due to Turkey & Syria earthquake
Due to the earthquake in Turkey and Syria, most of the region is experiencing power outages, shipping delays and other problems. If your business is impacted, eBay will automatically protect your seller performance rating and extend EDD for some shipments to/from Turkey.
Last update: 17 February 2023
Quick setup for Promoted Listings Advanced
eBay has announced the launch of the Quick setup feature. It's a simpler way to create Advanced campaigns. You will select listings and eBay will take care of the rest of the setup — organizing your listings into ad groups and selecting the suggested keywords, keyword match types and bids, based on best practices.
Seller Protections for shipping delays due to Hurricane Fiona
Due to severe weather conditions from Hurricane Fiona, most of Puerto Rico is experiencing flooding, power outages, and shipping delays. If your business is impacted, eBay will automatically protect your seller performance rating.
Last update: 19 September 2022
eBay Exporter of the Year was a great success!
It was the most exciting event of 2022! We were so happy to see such a vibrant eBay community gathered together under one roof. If you've missed the celebration, it’s time to find out the winners’ names, watch their success stories, and find inspiration in their sales ideas.
Extended Producer Responsibility (EPR) in Germany
Starting July 1, 2022, all eBay sellers who ship orders to Germany must abide by the German Packaging Act (also known as VerpackG or German EPR Law). As a marketplace operator, eBay is legally required to verify the compliance and impose restrictions on non-compliant sellers.
Changes to Promoted Listings Standard ad fees
Starting June 1, 2022, the ad fees of the Promoted Listings Standard service are calculated based on the total amount of the sale. Ad fee estimation is no longer available, because the buyer location and shipping costs may vary. To reflect those changes, eBay’s marketing program terms have been updated.
eBay partners for sellers services — all providers on one page
From logistics and consulting services to account and sales management — use eBay partners assistance for your business growth.