eBay False or missing information policy requires that all users must provide up-to-date and accurate contact information, including address. What should sellers do if they move to another country and want to continue their business on eBay? Below you will find out how to address this situation depending on how you receive payouts.
In different countries, eBay sends payouts in different ways: via Payoneer or directly to sellers’ bank accounts.
To get accurate information about changing your registration address, please choose a relevant option in the list below.
Your actions depending on your relocation scenario
You are moving from a country using Payoneer to a location with direct payouts
You will no longer be able to use Payoneer for receiving payouts. To continue selling on eBay, you need to create a new eBay account using a different email, open a bank account in your current country, and verify your new address.
You are moving between countries using Payoneer
You need to contact Payoneer’s customer support to clarify whether you can change your registration address and continue using the same Payoneer account in your new country of residence. If you are allowed to do it, link your old Payoneer account to your new one on eBay. If not, you will have to register new accounts on both eBay and Payoneer.
You are moving from a location with direct payouts to a country using Payoneer
You need to create a new eBay account using a different email and register a Payoneer account for payouts. Direct payouts won’t be available any more.
You are moving between countries with direct payouts
You need to create a new eBay account using a different email and submit your new banking details. But if you moved from one EU country to another, you can continue using your old banking account with your new eBay profile.
Managed Payments sellers can’t change their registration country at the moment, that is why they have to create a new eBay account and go through the registration process of the local region.
If you haven’t registered for Managed Payments yet, then you can update your address and change the country in My eBay.
How to change your registration country if you are a non-payment seller
1. Go to My eBay and open the Account tab.
2. Under Personal Info, click Personal information or Business information (if you used to be a Business seller).
3. Find the Personal info or Business info section and select Edit to update your address.
Frequently Asked Questions
Why isn’t it possible to change countries for Managed Payments accounts?
eBay collects and verifies seller information specific to each region. It is needed to comply with applicable anti-money laundering and sanctions screening obligations, assessing fraud and risk, etc. That is why Managed Payments sellers can’t change their country at the moment.
Buyers and non-payment sellers can change their registration country.
I only have one email address, how do I open a new account?
There are two possible options:
- Create another email address and use it to register a new eBay account.
- If you want to keep the current email for your selling activity in the future, create another mailbox and link it to your old eBay account (My eBay > Personal information > Contact information > Edit). After 60 days the previously used email will be available for signing up on eBay again.
What should I do if I have a multi-user account?
You can add your employees or assistants to your new multi-user account. They can keep their current eBay accounts and continue doing their tasks.
Am I even allowed to have multiple accounts on eBay?
Yes, you can. eBay Multiple accounts policy allows users to create more than one account unless you do this to avoid buying and/or selling restrictions or limits or other policy consequences.