eBay rules and policies overview
To keep you safe and ensure you are adhering to legislation, eBay has various policies in place. As a seller, you're responsible for regularly reviewing and complying with eBay selling policies, and for meeting your obligations as set out in the User Agreement.
Shipping performance policy — Item Not Received rate
Sellers with a higher than market average “Item not received” rate may be subject to a range of actions, such as eBay ending or removing your listings, enforcing buying or selling restrictions, adjusting your selling limits and/or suspending all relevant accounts.
eBay Verified Rights Owner Program and Intellectual Property Policy
eBay is committed to providing a safe place to buy and sell, which respects intellectual property owners’ rights. Get to know more about the Verified Rights Owner (VeRO) program and the eBay Intellectual Property Policy.
Service standard policy — bad buyer experience rate
eBay is committed to provide a trusted marketplace and a world-class customer experience. eBay therefore requires that sellers place great importance on buyers' experience and work hard on product and service quality control to reduce the bad buyer experience rate.
Shipping hazardous materials
Complying with hazardous materials requirements means correctly labeling and packaging your items in addition to abiding by eBay’s and your carrier’s specific hazmat requirements. Not following instructions could result in the carrier rejecting the package, delaying the delivery, confiscating the item and/or imposing fines.
Feedback policy
This policy is to ensure that feedback is meaningful for both buyers and sellers. eBay does not allow feedback that is harmful, inappropriate or irrelevant as this reduces trust between buyers and sellers, and undermines the feedback system. Find more detail below on situations in which eBay removes feedback.