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eBay policies

eBay rules and policies overview

To keep you safe and ensure you are adhering to legislation, eBay has various policies in place. As a seller, you're responsible for regularly reviewing and complying with eBay selling policies, and for meeting your obligations as set out in the User Agreement.

eBay policies

Shipping performance policy — Item Not Received rate

Sellers with a higher than market average “Item not received” rate may be subject to a range of actions, such as eBay ending or removing your listings, enforcing buying or selling restrictions, adjusting your selling limits and/or suspending all relevant accounts.

eBay Verified Rights Owner Program and Intellectual Property Policy

eBay is committed to providing a safe place to buy and sell, which respects intellectual property owners’ rights. Get to know more about the Verified Rights Owner (VeRO) program and the eBay Intellectual Property Policy.

Service standard policy — bad buyer experience rate

eBay is committed to provide a trusted marketplace and a world-class customer experience. eBay therefore requires that sellers place great importance on buyers' experience and work hard on product and service quality control to reduce the bad buyer experience rate.

Shipping hazardous materials

Complying with hazardous materials requirements means correctly labeling and packaging your items in addition to abiding by eBay’s and your carrier’s specific hazmat requirements. Not following instructions could result in the carrier rejecting the package, delaying the delivery, confiscating the item and/or imposing fines.