eBay policies

Shipping performance policy — Item Not Received rate

Starting from July 24, 2023, eBay launched the Shipping performance policy — Item Not Received rate.

Sellers with a higher than market average “Item not received” rate may be subject to a range of actions, such as eBay ending or removing your listings, enforcing buying or selling restrictions, adjusting your selling limits and/or suspending all relevant accounts.

eBay Verified Rights Owner Program and Intellectual Property Policy

eBay is committed to providing a safe place to buy and sell, which respects intellectual property owners’ rights. Get to know more about the Verified Rights Owner (VeRO) program and the eBay Intellectual Property Policy.

Service standard policy — bad buyer experience rate

eBay is committed to provide a trusted marketplace and a world-class customer experience. eBay therefore requires that sellers place great importance on buyers' experience and work hard on product and service quality control to reduce the bad buyer experience rate.