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Miguel de Luna Márquez


Best Customer Service award winner at the eBay Exporter of the Year 2023 ceremony

PLC Suministro, Mexico

Miguel opened his business on eBay in 2021 and in just two years he has managed to build a successful store that relies on exports, mainly to Germany, the United States, India, Italy and the United Kingdom. His store specializes in industrial spare parts for the automation and control of machinery.

Miguel de Luna Márquez

Miguel opened his business on eBay in 2021 and in just two years he has managed to build a successful store that relies on exports, mainly to Germany, the United States, India, Italy and the United Kingdom. His store specializes in industrial spare parts for the automation and control of machinery. Miguel says that he has implemented certain practices to provide better customer service: answering buyers’ questions, overnight shipping, and assistance with installation.

Miguel and his partners made a significant investment to start the project because of the cost of the supplied products is quite high, and they have tripled the initial investment by now. About 70%-75% of the company income is generated from export sales. “eBay is one of the safest platforms available, it streamlines customer contact worldwide,” — says Miguel.