Due to the local situation in Israel that is affecting regional and international sellers, eBay is putting in place seller protections to reduce the impact these events will have on their accounts. The protection will remain in effect until the situation in the region improves.
Protection on all transactions for sellers registered in Israel
If you are an Israel registered seller, all your transactions or orders with handling dates from September 25, 2023 will be protected by eBay. The protection will remain in effect until January 31, 2024.
The following defects will be removed from the Seller Standards and Service Metrics:
- Late shipment rate
- Valid tracking upload rate
- “Item not received” cases due to late delivery
- Defects resulting from transactions you canceled
eBay will also remove all negative or neutral seller feedback on these transactions.
For any seller who cannot ensure the item is delivered ahead of the above extended estimated time window, eBay might suggest explaining the situation to the buyer and canceling the transaction as soon as possible.
Protection for sellers from other countries with items located in Israel
If you are not an Israel-registered seller but have items located in this country, eBay will protect your transactions or orders with item location in Israel and handling dates from September 25, 2023. The protection will remain in effect until January 31, 2024.
The following defects will be removed from the Seller Standards and Service Metrics:
- Late shipment rate
- Valid tracking upload rate
- “Item not received” cases due to late delivery
- Defects resulting from transactions you canceled
eBay will also remove all negative or neutral seller feedback on these transactions.
For any seller who cannot ensure the item is delivered ahead of the above extended estimated time window, eBay might suggest explaining the situation to the buyer and canceling the transaction as soon as possible.
Protection for sellers from other countries who ship orders to Israel
Note that your packages may not reach the buyer and may be scheduled for a return to you. Please regularly check your tracking on these orders for the most up to date information. For shipments with maximum estimated delivery date within the period from September 25, 2023 till January 31, 2024, the following defects will be removed from the Seller Standards and Service Metrics:
- Late shipment rate
- “Item not received” cases due to late delivery
- Defects resulting from transactions you canceled
eBay will also remove all negative or neutral seller feedback on these transactions.
For any seller who cannot ensure the item is delivered ahead of the above extended estimated time window, eBay might suggest explaining the situation to the buyer and canceling the transaction as soon as possible.
You can continue to support your favorite charitable organizations by donating a portion of your sales on eBay. When you donate 10% or more through Sell for a Cause on eBay for Charity, your item will feature a charity ribbon that will grab buyers’ attention. Your item may also be featured in the Charity Shop and sell faster — even at a premium price.
We are deeply committed to supporting our sellers through this difficult time. We want to relieve some of the pressure you’re facing and give you the flexibility needed to sustain your business.
As the situation is constantly evolving, we’ll keep you posted on any future updates. Please keep an eye on your inbox, My eBay messages, and news on export.ebay.com.
Stay safe. Thank you for being a part of our community, and for selling on eBay.