Learn more about your buyers
ebay.com
Easily identify and engage with repeat customers using eBay’s new buyer details feature.
- What you need to know
- Benefits of buyer details
- How it works
- What sellers are saying
- Next steps
What you need to know
Ever wondered who your most loyal customers are? With eBay’s new buyer details feature, seeing this information is easier than ever. With a single click, you can view existing buyer details already available to you through their previous purchases, like their location, purchase history, and total amount spent on past orders — all in one place. You can also quickly access tools to engage with your buyers, helping you create a personalized and positive buying experience that encourages repeat purchases.
Benefits of buyer details
Get to know your buyers
Quickly gain insights into your buyers by viewing their profile picture, username, and location — all conveniently located in one spot.
Identify returning buyers
Easily recognize your most loyal customers with visible Follower and Repeat buyer tags. You’ll also get a better understanding of your buyer’s purchasing history by viewing all the orders they’ve placed with you over the past two years.
Enhance your customer service
Seamlessly access the messaging experience from the buyer details interface to respond to your buyer’s questions, and leave feedback to ensure a positive shopping experience. You can also reward loyal customers by sending them exclusive coupons or personalized thank-you notes.
How it works
Simply click on a buyer’s name from the Orders tab in Seller Hub to view their details. Their information will show up in a pop-up box, similar to the one you see here. You can also click on All orders to view a detailed list of orders they’ve placed with you.
Trust what sellers are saying
Here's what sellers who’ve tried the buyer details feature have to say:
“We've been waiting for this. Great addition!”
“I love this new feature. I always saved this information on my own, but now it's here. Fantastic improvement.”
“Making it easier to track repeat buyers is extremely valuable information. It's also good to target these buyers for coupons as they’re our best customers.”
“I like this level of information, especially knowing which buyers are also watchers.”
Next steps
The buyer details feature is ready for you to explore. Click the link below to check it out.
eBay will also be adding this feature to the eBay app and the Order Details page, so stay tuned for more details.