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How to set up the advanced rule “Send a refund automatically”

This rule allows you to set more detailed settings for the automatic refund options for the buyer who sent you the return request.

Once you have selected Send a refund automatically in the Select a rule drop-down menu, the form will be opened on the next screen.


Open the If the total refund is field. Enter the amount (in US dollars) you are ready to refund automatically.


In the The return reason is field, tick the boxes next to the reasons to which this rule will apply. You can choose one, several or all reasons. Use the Select all, Clear all buttons to tick or untick all the reasons for a refund.


In the section The item is in a list you created you can create your own list of items this rule will apply to. To do this:

  • Enter the name of the list in the field Name this item list and click Create list.


  • In the opened Create a list form you can add items to the list from your stock by number or name. This setting is especially convenient for sellers with a wide range of items. Then click Done.


In the The item is in these categories section, you can select specific item categories this rule will apply to. To do this, click on Select categories and specify the required ones. If there are several categories, hold the Ctrl key on your keyboard. Then press the Save button.



The last form setting will allow you to extend this rule to all items with Guaranteed Delivery. To do this, simply tick the box (✔) next to the option.


The form is done. You just need to name the rule by typing the name in the relevant field. Then click Save and turn on. The rule is enabled.


Note that creating your own advanced return rules cancels two basic rules if you have them set up. But you can always enable one or both of them ticking (✔) in the box again.