Important updates to your seller performance protection to/from Ukraine

Latest update: October, 2022

Information is constantly updated

Due to local situation that is affecting regional and international sellers, eBay is putting in place seller protections to reduce the impact these events will have on their accounts. The protection will remain in effect until the situation in the region improves.

If you currently have items in transit from Ukraine:

Protection is valid for transactions or orders shipped from Ukraine with handling dates after February 20, 2022.

The following defects will be removed from the Seller's Performance Metrics:

  • Late shipment rate
  • Seller cancellation
  • Item not received

eBay will also remove all negative or neutral seller feedback on these transactions.

If you currently have items in transit to Ukraine:

Note that your packages may not reach the buyer and may be scheduled for a return to you. Please regularly check your tracking on these orders for the most up to date information. Seller protections will apply retroactively to all shipments to Ukraine and Russia beginning 20.02.2022.

If your business is impacted, eBay will automatically protect your seller performance, including:

  • Your late shipment rate
  • Your valid tracking upload rate
  • “Item not received” cases due to late delivery
  • Defects resulting from transactions you canceled
  • Negative or neutral feedback from these transactions 

We are committed to helping you navigate this constantly changing situation. Please continue to check back on for further updates.

Stay safe. Thank you for being a part of our community.