The eBay International Shipping Program is being gradually extended to international sellers. Newly added eligible sellers will receive notifications via email and their eBay mailboxes. Please check your emails and messages regularly to see if you’ve been added to the program.
You can also visit your Shipping Preferences page to check your status (My eBay > Account > Selling > Shipping Preferences).
What is the eBay International Shipping Program?
The eBay International Shipping Program is a service that removes the challenges and complexities associated with international shipping. Previously, it was available to eligible US-based sellers only, but now it is being gradually rolled out to other countries. Over the coming months, eligible international sellers will get to enjoy the benefits of the service:
Expand your buyer pool
eBay International shipping helps you reach millions of buyers in 200+ countries.
Ship with ease
Simply ship your item to eBay’s domestic shipping hub. All the international details including customs paperwork will be taken care of.
Let eBay manage returns
eBay will manage returns and pay for them. You get protection from common claims. All at no cost to you.
Benefits of eBay International Shipping
Sellers who use the eBay International Shipping Program don't need to worry about customs duties and returns. After the item is delivered to the domestic shipping hub, eBay takes care of everything that follows.
Protections included
Sellers are protected against common claims such as:
Lost or damaged items
If your item is claimed as lost or damaged during international transit, you won’t be at fault.
Late or no delivery
Your seller performance standards and service metrics won’t be affected by late deliveries or eBay Money Back Guarantee claims attributed to international shipping.
Negative or neutral feedback
Any negative or neutral feedback from handling during international transit will be removed from your account.
Domestic shipping hub
Ship to eBay’s domestic shipping hub, paying attention to proper labels and packaging, and eBay will take it from there. When your package arrives at the hub, eBay employees will prepare customs and tax forms, and it will be labeled for its final destination.
If you want to see what your buyer will pay for the international leg, see the representative rate chart.
eBay handles returns
You keep your sale
Your sale is complete when your item arrives at the domestic shipping hub.
eBay issues the refund
If the buyer opens a return, eBay issues a refund at no cost to you.
eBay manages communications
All returns communications are handled by eBay.