Direct Shipping Policy for Cross-Border Transactions Shipped from Greater China
(Mainland China, Hong Kong And Taiwan)
This Policy is effective for all users from 8 May 2021. The previous amendment to this Policy was effective for all users on 19 January 2021.
The Direct Shipping Policy for Cross-Border Transactions Shipped from Greater China (Mainland China, Hong Kong And Taiwan)
The Direct Shipping Policy for Cross-Border Transactions Shipped from Greater China (Mainland China, Hong Kong And Taiwan) comprises of 2 components:
- SpeedPAK Shipping Mandate Policy for cross-border transactions shipped from Mainland China
- Valid Tracking Shipping Policy for cross-border transactions shipped from Greater China
Activity that doesn't comply with this standard may result in a range of actions, such as eBay ending or removing your listings, enforcing buying or selling restrictions, reducing your selling limits and/or suspending your account.
Speedpak Shipping Mandate Policy For Cross-Border Transactions Shipped From Mainland China
What you need to know:
Certain items located in Mainland China must be shipped using SpeedPAK (eBay’s cross-border shipping solution for deliveries originating from Greater China) or other eBay-approved shipping solutions.
Additionally, sellers who offer SpeedPAK as a shipping option for listings that ship to selected countries must ensure that they fulfil the order using the buyer’s selected SpeedPAK service.
What is SpeedPAK?
SpeedPAK is an eBay shipping service developed specifically for cross-border deliveries originating from Greater China. eBay has partnered with Orange Connex Ltd to provide sellers with a logistics solution that is fully integrated with eBay’s platform, offers fast handling and delivery times, and is protected by eBay.
For more information on SpeedPAK, please click here. Please note it is necessary to first register and validate an account on eDIS (eBay’s eDelivery International Shipping platform) before using SpeedPAK services.
What are the criteria & requirements for the SpeedPAK Shipping Mandate Policy?
The SpeedPAK Shipping Mandate Policy consists of 2 components:
- SpeedPAK Adoption
- SpeedPAK Misuse
- SpeedPAK Exceptions
SpeedPAK Adoption
² Items above a certain value located in Mainland China must be shipped using SpeedPAK or an eBay-approved shipping solution (listed below).
² The shipping solution (e.g. SpeedPAK) and service (i.e. Economy/Standard/Expedited) adopted must correspond to your buyer’s selected shipping option.
² Tracking numbers must be uploaded to eBay within your listing’s specified handling time.
Criteria for Evaluated Transactions
Criteria for Evaluated Transactions
| Destination & Transaction value | Compliance Requirement |
|---|---|
| United States, Australia, Canada, France, Italy, Spain, United Kingdom, Germany |
|
Minimum Compliance Level
Seller with qualifying transactions are expected to meet the below minimum compliance levels
| Month / Year | Germany / France / Italy / Spain (Evaluation Module 1) | United States (Evaluation Module 2) | United Kingdom (Evaluation Module 3) | Germany (Evaluation Module 4) | Australia (Evaluation Module 5) | Canada, France, Italy, Spain (Evaluation Module 6) |
|---|---|---|---|---|---|---|
| December 2020 | - | 90% | 90% | 90% | 90% | 40% |
| October 2021 | 100% | 90% | 90% | 90% | 90% | 40% |
SpeedPAK Misuse
| Criteria for evaluated transactions | Compliance Requirement | Minimum Compliance Level |
|---|---|---|
| Transactions with item shipped to United States, United Kingdom, Germany, Australia, Canada, France, Italy or Spain, where the buyer has selected a SpeedPAK shipping option (regardless of item value or item location). |
| 100% |
Approved List of Shipping Services Under the Speedpak Shipping Mandate Policy
Valid Tracking Shipping Policy For Cross-Border Transactions Shipped From Greater China
All eBay transactions with item location in Greater China (Mainland China, Hong Kong and/or Taiwan), are required to:
- use an eBay integrated shipping service; and
- have an acceptance scan recorded, with tracking number uploaded, within the listing’s specified handling time.
These requirements apply to transactions across all eBay sites. Do ensure that tracking numbers are uploaded with the shipping carrier name as shown on eBay, to improve the efficiency and accuracy of tracking information synchronization.
| Shipping Provider | Services | Tracking Number Format | Destination |
|---|---|---|---|
| China Post | e速宝 | A + 1 letter + 9 digits + CN | United States |
| China Post | 跟踪包裹 | C + 1 letter + 9 digits + CN | United States |
| FLYT | 飞特经济平邮普货 | FE + 9 digits + CS | United States |
| FLYT | 飞特经济平邮特货 | FE + 9 digits + SS | United States |
| FLYT | 飞特特货挂号(海运) | FE + 9 digits + ER | United States |
| FLYT | 中邮E速宝 | A + 1 letter + 9 digits + CN | United States |
| FLYT | 中邮跟踪包裹 | C + 1 letter + 9 digits + CN | United States |
| Buylogic | 欧美经济平邮 | BLG + 2 letters + 10 digits + YQ | United States |
| Buylogic | 欧美经济平邮 | UE + 9 digits + KG | United States |
| Buylogic | 经济平邮小宝 | FA + 2 letter+ 8 digits | United States |
| SFC | 三态经济平邮SFCAM | SFC + 1 digit + 15 characters | United States |
| SFC | 三态经济平邮SFCAM | SFC + 1 digit + 16 characters | United States |
| SFC | 三态经济平邮SFCAM | SFC + 2 letters + 10 digits + YQ | United States |
| SFC | 中邮小包WWAM | A + 1 letter + 9 digits + CN | United States |
| Carrier Name | Shipping Carrier Name as Shown on eBay |
|---|---|
| 4PX | 4PX |
| Buylogic | Buylogic |
| China Post | China Post |
| Chukou1 | Chukou1 |
| Chunghwa Post | Chunghwa Post |
| DHL | DHL |
| DHL eCommerce | DHL eCommerce |
| FedEx | FedEx |
| FLYT | FLYT |
| Hong Kong Post | Hong Kong Post |
| One World Express | One World Express |
| Quantium Solutions | Quantium Solutions |
| SFC | SFC |
| SFExpress | SFExpress |
| Shunyou Post | Shunyou Post |
| SpeedPAK | SpeedPAK |
| TNT | TNT |
| Topyou | Topyou |
| UBI | UBI |
| UPS | UPS |
| Wanb Express | Wanb Express |
| WINIT | WINIT |
| Wise | Wise |
| YANWEN | YANWEN |
| Yun Express | Yun Express |
Evaluation Frequency
Qualifying transactions will be evaluated on a weekly basis every Sunday, with an evaluation window starting on the evaluation date minus 21 days, and ending on the evaluation date minus 4 days. You will receive a performance report via email every week after each evaluation. For example, if the evaluation date is August 8, 2021, the evaluation window will be as illustrated on the right.
FAQ
Can I use SpeedPAK to ship products containing lithium ion batteries or liquids?
SpeedPAK cannot ship such products and the corresponding transactions will be excluded from evaluation. However, as these products are typically not suitable to be shipped via air due to cross-border transport regulations, we strongly advise sellers to arrange for fulfilment and logistics solutions in the same market as their buyers. If such transactions are being evaluated and this results in the reduction of selling limits or account restrictions, please contact your Account Manager or Customer Service.
I see that SpeedPAK offers a number of different services. Am I free to ship my item using whichever service as long as it is using SpeedPAK?
Sellers must ship their orders using the shipping solution (i.e. SpeedPAK or other approved shipping solution) and service level (i.e. Economy/Standard/Expedited) corresponding to your buyer’s selected shipping option, regardless of the item’s value. In other words, if you have offered SpeedPAK in your listing and the buyer has selected Standard service delivery, you must fulfil the order using SpeedPAK’s Standard service; using a different shipping solution or service level would be considered non-compliant.
SpeedPAK is not available in my shipping location in Mainland China. Will my account still be evaluated under this policy?
Since May 1, 2019, SpeedPAK has expanded to 185 cities across Mainland China. However, if SpeedPAK is not available in your location, please contact your Account Manager or Customer Service for more support.
I’m currently using ePacket to ship my products from China. Will those transactions be considered compliant under this policy?
To ensure a great delivery experience for our buyers, we only support SpeedPAK or one of the approved shipping services.
I am currently using a logistics provider that provides acceptance and delivery scans. Although this company is not in the approved list, will such transactions be considered compliant as long as their performance is reliable?
No, using an unapproved shipping service may result in your account being evaluated as being non-compliant.
I used SpeedPAK , but the tracking number is not visible on eBay. What should I do?
For sellers who use SpeedPAK via eBay’s eDIS platform, the tracking number is automatically uploaded to eBay once generated, so no special action is required from the seller. For sellers who use SpeedPAK on third party software via API, you may wish to check your settings to ensure the carrier name is configured as SpeedPAK.
How do I check my performance?
Starting from February 2019, you can view your performance via our Seller Dashboard. You can find the link to this dashboard via the existing weekly performance e-mail.
What do I do if I do not receive the email notification?
Please check that you are subscribed to email communications under My eBay. If you are still facing issues, please contact Customer Support.
My selling limits have been reduced. How do I restore them?
eBay will evaluate all qualifying transactions weekly. When your account is able to fulfil the minimum requirement in the next evaluation window, your selling limits may be partially or fully restored.
I am an eBay Top Rated Seller with excellent shipping performance. Will I be exempted from this policy?
We thank you and value your commitment in delivering a great shipping experience for our buyers. However, all sellers in Southeast Asia must comply with the requirements stated above.
Are transactions where I have refunded the buyer included as part of this evaluation?
Cancelled transactions are excluded from evaluation. However, refunded transactions will still be evaluated.
I have multiple eBay accounts - will any enforcement action taken affect all my accounts, or only the specific accounts that do not meet the policy requirements?
Our evaluations are based on individual account performance. Only accounts that fail to meet the minimum compliance level of this policy may face enforcement action.
The selling limits in my account have been reduced, even though I have met the policy requirements. What do I do?
You may submit an appeal with our Customer Support team if you can demonstrate that these conditions have been met:
- You used an eBay-approved shipping service with parcel tracking service.
- The acceptance scan from the shipping provider is recorded within your listing’s promised handling time. 3
- The correct tracking information was uploaded to eBay (the carrier name must be accurate, and the tracking number must be valid without errors or extra characters).
- Your buyer selected SpeedPAK or other approved express shipping option (only applicable to US/UK/DE/AU corridors).
If you meet the above conditions, please contact eBay Customer Support team with supporting evidence for the affected transactions in the table format below:
| Item ID | Item Price | Tracking Number | Carrier Name |
|---|---|---|---|
| EG: 22xxxx33 | EG: $xxx | EG: 22xxxx33 | EG: Carrier Name |
It usually takes 7-10 business days for the appeal to be processed. We ask for your patience and will inform you of the appeal decision.
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