en

CPaSS FAQ

CPaSS
created by eBay for you

CPaSS was created to help you take your business global.

Enjoy world-class features with the benefits of a local support team.  



cs.jpg

Frequently Asked Questions

Who is eligible to use CPaSS?

eBay sellers with orders shipping from Hong Kong, Taiwan, Singapore, Malaysia, Thailand, Indonesia, Vietnam, and Philippines.

How do I start using CPaSS?

As long as you have current eBay orders, you’re ready to get started! To ship using one of our integrated shipping partners, you may also need an existing account with the carrier, and a printer to print shipping labels.

How do I sign up for CPass?

Click “create a CPaSS account” through the link at CPaSS home page (https://cpass.ebay.com/). Once a new CPaSS account is created, add your eBay accounts from the setting page and complete preference settings. You are ready to start!

Who are the carriers I can use on CPaSS?

CPaSS currently supports SpeedPAK (Orange Connex), Hong Kong Post, Taiwan Chunghwa Post, Thailand Post, DHL Express, DHL eCommerce and Aramex. Based on different item location, available carrier may be different.

Do I need a carrier account to ship by CPaSS?

Yes. Depending on different carriers, you may need an existing carrier account to print their labels via CPaSS. You can enable carriers through the carrier setting page. The following carriers do not require carrier accounts to process shipment on CPaSS:

  1. Hong Kong Post,
  2. Taiwan Chunghwa Post,
  3. Thailand Post

How much does CPaSS cost?

Nothing – CPaSS is absolutely free to use! Please note that while the platform is free, you are still responsible for the cost of shipping.

Is CPaSS supported on mobile devices?

Currently SEAPaSS is only supported on desktop.

How will CPaSS help my business?

We’ve specifically designed CPaSS to make international shipping from Hong Kong, Taiwan, Southeast Asia more convenient. CPaSS set of flexible features were designed to suit your current business processes and will help you scale faster.

Are there video tutorials?

Yes – Click here (redirecting to eBay Singapore Youtube channels) 

Do I need to create a new CPaSS account, if I am a user of HK Ec-ship, eBay Taiwan Shipping Tool, or SEAPaSS?

For HK Ec-ship and eBay Taiwan Shipping Tool users, you will need to create new CPaSS account to use the system. For current SEAPaSS users, you do not need to create new account for CPaSS. You can log in CPaSS with your existing SEAPaSS account. 

Start using CPaSS!

Copy-of-shutterstock_1214558767-scaled-1.jpg