Selling an item on eBay is only half the story. To make your buyers happy, you need to deliver their orders safe and sound within the estimated time. Pay special attention to packaging, so that your item isn’t damaged during transportation. When creating your listings, set up your shipping options correctly to avoid misunderstanding and negative feedback from buyers.

If you feel overwhelmed by the number of orders you need to ship and handle, remember that eBay or its partners can take care of your shipping tasks.

Shipping

How to set up shipping options

Shipping options include your handling time, shipping costs, delivery services, and other details your buyers see when opening your listings. Read our detailed guide to understand the nuances of domestic and international shipping and set up everything in the right way.

Check the step-by-step guide
Shipping tips for the holiday season

What you need to know about shipping

Your handling time should be short but realistic because it factors into the estimated delivery time shown to buyers.

Buyers are more willing to purchase multiple items if you offer combined shipping.

Proper packaging ensures that your item doesn’t get damaged during transportation.

Sustainable packaging attracts eco-conscious buyers and improves visibility.

On listings where you've applied a shipping rate table, buyers will automatically see the shipping cost for their region.

If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request.

Signature confirmation for high price orders will protect you from losses.

Some goods are considered hazardous materials and require special packaging.

If you don’t ship orders to certain regions, set shipping exclusions.

Drop shipping is allowed, but you’re responsible for safe delivery and buyer satisfaction.

International shipping from India

eBay Global Shipping is a single-window shipment solution supported by reputed logistic service providers and available for all cross-border sellers from India. Expand your business worldwide and get comprehensive solutions to smooth your work on eBay, from dedicated support to seller protection and automated shipping updates. 

Shipping tips

Over 80% of buyers look for items with the free shipping option. Add it to your listings to increase their visibility.

Add at least one option for Expedited Shipping at extra cost — for those who need the item urgently,

Offer shipping discounts to win loyalty and make one-time buyers your repeat customers.

Frequently asked questions

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Frequently asked questions