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Customer Service

Service Metrics & Seller Levels

We have put certain performance standards in place for sellers. It helps us to consistently deliver outstanding customer service to buyers and meet their expectations. Find out how we evaluate your performance and get a number of benefits and advantages for outstanding customer service.

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Transactions

A transaction, or deal, is an agreement with the buyer that you are ready to sell and send the product, and he is ready to pay for it. Your eBay Seller performance depends on how successful the transactions are.

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Disputes and Seller Protection

Find out how to properly conduct a dialogue with a buyer in disputable situations, when you can count on eBay's protection of your performance and ratings and what that cover will be.

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