Offering combined shipping

• How to combine shipping fees if the buyer hasn't paid yet
• Shipping discounts
• How to combine orders using the eBaymag tool
• Frequently asked questions

How to combine shipping fees if the buyer hasn't paid yet

If a buyer is purchasing multiple items from you, and they haven't already benefited from a shipping discount, they can select Request total from the seller in their shopping cart.

You can then send them an invoice with the new combined costs if you have combined invoices enabled on your account. Here's how to check:

1. Go to My eBay, click the Account tab, and find Shipping preferences in the Selling section.

2. On the Shipping Preferences page, select Edit beside Allow combined payments and shipping.

3. Check the box beside Allow buyers to send one combined payment for all items purchased.

4. Choose the time period during which you're willing to combine payments for purchased items and select Save.

You can then issue a combined invoice to your buyer. To do this:

1. Find the sold items you’re wanting to combine payments for:

• In Seller Hub, select Orders
• In My eBay, select Sold

2. Select Send invoice next to one of the items you’d like to include in the invoice.

3. On the next page, all items purchased by that buyer are displayed. Remove the check from any items you don’t want to include in the invoice.

4. Add shipping charges.

5. Enter a message to the buyer (optional) and select the payment methods you accept.

6. To preview the invoice, select Preview invoice before sending.

7. To send the invoice, select Send invoice.

Once the buyer has completed payment, you can create a shipping label from one of the orders and upload that tracking number for all of the items in the new combined order.

Shipping discounts

You can automatically apply a discount to the shipping cost when a buyer purchases multiple items, offer carrier-specific discounts, or even offer savings on shipping as a promotional tool in your listings.

You first need to opt in to offering combined shipping. You can then set up rules that automatically apply to the shipping cost when someone buys multiple items. Depending on whether you offer a flat shipping rate, or use calculated shipping, these discounts work slightly differently.

How to combine orders using the eBaymag tool

eBaymag is a free tool developed by eBay for sellers, one platform to post listings on eBay international sites, manage orders and optimize shipping. eBaymag helps sellers effectively coordinate orders routine — here you can combine items into one package in a way that is convenient for both you and the buyer.

Please note: if you plan not only to merge orders into one package, but also to give the buyer a shipping discount, then use the options on the eBay website described above.

Learn more about eBaymag and watch a video on how to get started with this tool.