Fee credits

• Credits for refunds and canceled orders
• Insertion fee credits
• Credits for removed listings

You may be eligible for fee credits when the buyer receives a refund. For eligible partial refunds, fee credits are proportional to the refund that the buyer receives. Below you will find calculation examples.

There are some situations when a buyer is refunded but you won't be eligible for fee credits. See the section below for more information.

Credits for refunds and canceled orders

Fee credits for canceled orders (eligible fees are credited in full):

Fee credits for refunds (eligible fee credits are proportional to the refunded amount):

Fee credits for partial refunds

When the buyer is issued a partial refund, your eligible fee credits will be proportional to the amount that the buyer is refunded. For example, if the buyer receives a 20% refund of the total amount that they paid for their order, then you'll be credited 20% of the eligible fees that you were charged. See the detailed examples of fee credit calculations below.

Refunds that don't qualify for seller fee credits

eBay doesn't issue fee credits in any of the following situations:

⛔ You refunded the buyer outside of eBay (using PayPal to send money, for instance)

⛔ eBay stepped in to help with a return or an Item not received request, and the case was closed with a full or partial refund to the buyer.

⛔ You deduct a portion from the buyer's refund because they returned the item used or damaged (only applies eligible sellers)

How you'll receive your fee credit

If you qualify for a fee credit, the credit will typically be added to your Available funds and may be used to pay for any selling costs that are normally funded from your funds awaiting payout. If the full fee was originally charged to a credit or debit card, then the fee may be refunded back to the same method used to pay the fee.

You can see fee credit details on your financial statement.

Insertion fee credits

In some circumstances you may be eligible for an insertion fee credit for your relisted items and for auction-style items that sell.

Insertion fee credits for relisted items

If you relist your item because it didn't sell the first time around or a transaction has fallen through, you may qualify for an insertion fee credit. eBay will automatically credit your account for the insertion fee associated with the relisting if your listing meets all of the following conditions:

✅ Your item sells after you've relisted it

✅ Both your original listing and relisting are in the same format (auction-style or fixed price). Listings using the classified ads format don't qualify for insertion fee credits

✅ You relist your item using the eBay tools (automatically or manually in the Unsold section of Seller Hub) instead of copying and pasting your original listing into a new listing

✅ You relist within 90 days of the original listing ending

✅ It's the first manual relisting of your item

✅ Your starting price isn't higher than the price in the original listing

✅ You haven't added a reserve price to the relisting

Insertion fee credits for auction-style items that sell

If you have a Basic, Premium, Anchor, or Enterprise eBay Store subscription, you'll receive an insertion fee credit if your auction-style listing sells. It's important to keep the following things in mind:

• Your listed item must be in the auction-style format. Fixed price listings, Classified Ads, Motors vehicles, Real Estate, and select Business & Industrial categories are not eligible for insertion fee credits.
• Only insertion fees are credited. Listing upgrade fees aren't credited.
• If your item sells, you're charged a final value fee.
• Your Basic, Premium, Anchor, or Enterprise eBay Store subscription must be active at the time the listing is created to receive an insertion fee credit when the item sells.
• If you relist an item and it sells, you're credited the insertion fee that was charged for the relisted item.
• If you originally listed the item as a zero insertion fee auction-style listing, there won't be a credit or refund for an insertion fee.

If your duplicate auction-style listing doesn't appear on eBay, you may be eligible for an insertion fee credit.

Credits for removed listings

If eBay has to remove one of your listings, you may receive fee credits depending on the reason for the listing removal.

• If the listing was removed because an unauthorized person used your account, eBay will automatically credit any listing fees and final value fees that you paid.
• If eBay removed your listing because it violated one of its policies, fees will be credited on a case-by-case basis, based on the circumstances. eBay will take any previous policy violations into account.