Sellers Hub provides end-to-end eBay seller support, covering seller onboarding, catalogue and listing management, store setup, advertising, order management, customer support, EGS support, policy compliance, account health, and performance optimization. Our team works with sellers throughout their eBay journey to simplify marketplace operations, improve seller performance, and support sustainable business growth.
Services covered
- Seller Onboarding & Setup: Account Setup, Store Setup
- Catalogue & Sales Management: Catalogue, Listings, Promotions, Promoted Listings
- Operations & Customer Experience: Orders, Fulfilment, Customer Support, Returns
- International Selling: EGS Support, International Order Support
- Account Health & Growth: Performance Monitoring, Feedback & Cases, Policy Compliance, Account Management
1. eBay Seller Onboarding & Account Setup
We help new sellers establish their eBay selling presence with a structured onboarding process. Our team assists sellers with account registration, business information setup, seller profile configuration, required documentation, marketplace selection, and initial account settings to ensure they are ready to start selling on eBay.
- New seller account onboarding assistance
- Seller profile and business information setup
- Documentation and verification guidance
- Marketplace and selling preference setup
- Initial account configuration
- Guidance on eBay seller policies and requirements
2. Catalogue & Product Listing Management
We manage the complete product listing process to help sellers create accurate, attractive, and marketplace-ready product catalogues. Our team focuses on improving listing quality, product discoverability, and buyer understanding.
- Product catalogue creation and management
- Product title and description optimization
- Product specifications and item specifics
- Category selection and listing attributes
- Image and content coordination
- SKU and inventory organization
- Listing quality improvement
- Bulk listing and catalogue updates
- Listing error resolution and corrections
3. eBay Promoted Listings & Advertising Management
We assist sellers in using eBay's advertising solutions to increase product visibility and reach relevant buyers. Our team can help plan, launch, monitor, and optimize advertising campaigns based on product objectives and performance.
- Promoted Listings campaign setup
- Product selection for advertising
- Campaign monitoring
- Budget and bid management
- Performance analysis
- Optimization based on campaign results
- Identification of opportunities to improve visibility and sales
4. Order & Fulfilment Management
We provide operational support for managing orders. Our team helps sellers maintain timely processing and accurate order handling to support a positive buyer experience and healthy seller performance.
- Order monitoring and processing coordination
- Shipment and dispatch coordination
- Tracking information management
- Order status monitoring
- Cancellation and exception handling
- Delivery-related issue coordination
- Support for fulfilment process improvement
5. eBay Marketing & Sales Promotion
We help sellers develop practical marketing and promotional strategies to increase product visibility and attract more buyers on eBay.
- Promotional campaign planning
- Offer and discount strategy
- Product promotion planning
- Seasonal and event-based promotions
- Promotional pricing guidance
- Product visibility improvement
- Identification of opportunities for catalogue and sales growth
6. Customer Support & Buyer Communication
We support sellers to manage customer queries professionally and efficiently.
- Buyer enquiry handling
- Product-related questions
- Order and shipment enquiries
- Delivery-related communication
- Return and refund communication support
- Resolution of buyer concerns
- Professional response management
- Escalation of complex issues when required
7. eBay Store Setup
We help sellers establish a professional and consistent eBay Store presence that represents their brand and makes their product catalogue easier for customers to explore.
- eBay Store setup assistance
- Store profile configuration
- Brand and product presentation
- Promotional content coordination
- Catalogue organization
- Store optimization recommendations
8. Seller Performance Monitoring & Account Growth
We continuously monitor important seller performance indicators and identify areas that may affect account health, customer experience, and sales growth.
- Seller performance monitoring
- Order and fulfilment performance tracking
- Listing performance analysis
- Sales and traffic monitoring
- Identification of performance issues
- Periodic account reviews
- Performance improvement recommendations
- Growth opportunity identification
9. Feedback, Returns & Case Management
We assist sellers in managing buyer feedback, returns, disputes, and cases while ensuring that responses are handled professionally and in accordance with applicable eBay policies.
- Buyer feedback monitoring
- Feedback-related issue handling
- Return request coordination
- Case and dispute management support
- Buyer communication
- Issue documentation and follow-up
- Escalation support for complex cases
- Identification of recurring issues and corrective actions
10. eBay Global Shipping (EGS) Support
We provide operational guidance and support to sellers using eBay's international shipping solutions, helping them understand and manage the processes involved in fulfilling international orders.
- EGS process guidance
- International order coordination
- Shipping and tracking support
- Shipment documentation guidance
- International delivery issue coordination
- Support for shipping-related buyer queries
- Guidance on handling international order exceptions
11. eBay Policy Compliance & Account Health
We help sellers understand and follow applicable eBay selling policies and monitor account health to reduce operational and compliance-related risks.
- Policy compliance guidance
- Account health monitoring
- Identification of policy-related concerns
- Listing compliance review
- Guidance on restricted/prohibited product requirements
- Performance issue identification
- Corrective action planning
- Support with policy-related account issues and appeals
12. Complete eBay Account Management
Our end-to-end eBay Account Management service provides sellers with comprehensive operational and growth support across their eBay business. Sellers Hub can manage multiple aspects of the seller journey, allowing businesses to focus on sourcing, manufacturing, and overall business growth while our team supports their eBay operations.
- Seller onboarding and account setup
- Catalogue and listing management
- Product content optimization
- Inventory and order coordination
- Promoted Listings management
- Marketing and promotional support
- Customer support
- Returns and case management
- Store management and branding
- EGS support
- Seller performance monitoring
- Policy compliance support
- Account health management
- Regular performance reporting
- Sales growth and optimization recommendations