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How to Close Your eBay Store

If you no longer want to keep your eBay Store open, you can close it, cancelling your subscription.

But it’s better to think about that first. If you need to take a break from running your eBay Store or if you’re going to be away for a while, you can put it on vacation rather than closing it completely.

Before deciding to close your store, keep in mind:

  • You can change your subscription level if your business needs have changed, for example, sales volume or stock options have grown.
  • All of your current auction-style listings will remain active until their ending date is reached or until your items are sold. Active fixed price listings may be subject to standard fees after you close your eBay Store.

You are subject to the Terms of Service you agreed to when you signed up for eBay Store.

What happens when you close your eBay Store

When you close your eBay Store:

  • All current listings remain active until their end date or until the items are all sold.
  • Starting on the first day of the month after you’ve requested for cancelation, your store fees and benefits will no longer apply. At that point, eBay will start charging standard selling fees for any new or renewed listings.
  • Any add-on packages, such as Selling Manager Pro, will automatically be canceled when you cancel your subscription.
  • If you cancel or downgrade your yearly subscription or change from a yearly to a monthly subscription before the last calendar month of your yearly subscription, you are charged Early Termination Fees.

If you cancel or downgrade your yearly subscription before the last calendar month of your yearly subscription, you’re charged Early Termination Fees.

Fees and benefits when you are canceling your Stores subscription

If you have a monthly subscription and you cancel your Store during the Mandatory Subscription Period*:

  • You are billed the current Stores subscription fees for the Mandatory Subscription Period.
  • You receive the current Stores subscription benefits for the Mandatory Subscription Period.
  • After the Mandatory Subscription Period, you pay standard fees for any new listings.

If you have a monthly subscription and you cancel your Store after the Mandatory Subscription Period:

  • You are billed the current Stores subscription fees for the entire calendar month during which you cancel.
  • You receive Stores benefits corresponding to the current subscription until the end of the calendar month during which you cancel.
  • Starting the next calendar month, you pay standard fees for any new listings.

If you have a yearly subscription and you cancel your Store prior to the last calendar month of your subscription term:

  • You are charged an early termination fee. In addition, you are billed at the current subscription fee rate for the calendar month during which you canceled.
  • You receive Stores benefits corresponding to the current subscription until the end of the calendar month during which you canceled.
  • Starting the next calendar month, you pay standard fees for any new listings.

If you have a yearly subscription and you cancel your Store in the last calendar month of your subscription term:

  • You are billed at the current subscription fee rate for the calendar month during which you canceled.
  • You receive Stores benefits corresponding to the current subscription until the end of the calendar month during which you canceled.
  • Starting from the next calendar month, you pay standard fees for any new listings.

Please, pay attention:

  • Fees (excluding subscription fees) are based on the terms in effect when the listing goes live and when it renews.
  • If the subscription cancellation or downgrade is not yet effective and you have changed your mind and cancelled your request, no early termination fee will be charged.

For example: On July 10th you have an active Premium eBay Store subscription and you decide to downgrade it to a Basic one. The changes apply on the 1st of every month, so if you request the downgrade on July 10th, your Store will be downgraded on August 1st. If on July 20th you reconsider and decide to keep your Premium Store, no early termination fee will be charged.

* “Mandatory Subscription Period” shall mean the period between the Subscription Start Date and the end of the first full calendar month of your current subscription.

Calculation of early termination fees

Please, note, that you are charged Early Termination Fees only if you cancel or downgrade your yearly subscription before the last calendar month of your yearly subscription.

The early termination fees rates are calculated by dividing the product of remaining months left in the subscription and applicable monthly subscription fee by 3.

Please find the calculation of all possible early termination fees in the table below.

Early termination fees

Calendar months remaining in your subscription Starter Basic Premium Anchor Enterprise
1 $1.65 $7.32 $19.98 $99.98 $999.98
2 $3.30 $14.63 $39.97 $199.97 $1,999.97
3 $4.95 $21.95 $59.95 $299.95 $2,999.95
4 $6.60 $29.27 $79.93 $399.93 $3,999.93
5 $8.25 $36.58 $99.92 $499.92 $4,999.92
6 $9.90 $43.90 $119.90 $599.90 $5,999.90
7 $11.55 $51.22 $139.88 $699.88 $6,999.88
8 $13.20 $58.53 $159.87 $799.87 $7,999.87
9 $14.85 $65.85 $179.85 $899.85 $8,999.85
10 $16.50 $73.17 $199.83 $999.83 $9,999.83
11 $18.15 $80.48 $219.82 $1,099.82 $10,999.82
12 $19.80 $87.80 $239.80 $1,199.80 $11,999.80

If you close your eBay Store, eBay will save your settings for 30 days in case you change your mind and want to reopen it.

How to close eBay Store

  1. Go to My eBay > Account > Selling > Subscriptions page.
  2. Find your active Store subscription and select Cancel subscription. The Subscription End Date you can see in the same section

ClosingStoreEng.jpg

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