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In the heart of Laavaan, a small town in the Dausa district of Rajasthan, lies a story of transformation—a story of tradition, craftsmanship, and global ambition. Gyan Singh and his family have been part of India’s rich heritage of weaving rugs, but like many traditional artisans, the challenge was scaling their business beyond local markets.

Here’s when they collaborated with eBay – a partner that not only introduced Gyan Singh to international markets but helped turn his family's dream into a global success story

Minal Infojewels, a Mumbai-based jewelry company located in the Special Economic Zone (SEZ) of the Santacruz Electronic Export Processing Zone (SEEPZ), has carved out a significant place in the international market, thanks to its partnership with eBay. Led by Hiral Parekh, the company specializes in the creation and export of exquisite jewelry, and eBay has played a crucial role in scaling its operations globally.

In the historic city of Jaipur, amidst a rich tapestry of culture and craftsmanship, Lokesh Kumar dared to dream big. He laid the foundation of his store, 925SilverPalace2012, specializing in affordable fashion jewellery. Recognizing the vast potential of online marketplaces, particularly eBay, Lokesh embarked on an ambitious journey in 2011. Despite the challenges, he saw an opportunity to connect with buyers worldwide, transforming his local business into a global success story.

In the vibrant city of Bhavnagar, amidst the hustle and bustle, one entrepreneur dared to dream big. Shahnawaz Merchant laid the foundation of Aeliya Marine Tech Private Limited, a hub of innovation specializing in marine automation, industrial automation, TLC, process instrumentation, hydraulics, and pneumatics.

Nitin Banka won the eBay Exporter of the Year 2023

eBay is an online marketplace which is known across the world as one that provides a profitable avenue for new as well as established entrepreneurs and businesses to showcase and sell products to international buyers. 

For any business to grow and sustain in this competitive world, the entrepreneur must conduct thorough market analysis to gain insights on consumer demands, product trends, sales performance, pricing, sourcing, buying behaviours, etc. . This helps to identify market opportunities and improve business strategies.

Even if you have a good product with all the expected features that suit your buyer’s needs, it may not be sufficient if the customer service that you provide is not helpful, reliable, or available to customers when needed. This means that if you don’t provide “quality customer service” then you may not be able to satisfy buyers with merely your product. 

Jewelry industry being one of the fastest growing industries, has seen a significant transformation due to the rise in the online sales.