Leaving feedback is a great way to say thank you to buyers, and it encourages them to leave feedback for you. eBay recommends you leave feedback for your buyers as soon as they’ve paid — they’ll be more likely to leave prompt feedback for you in return.
How to leave feedback for buyers
You can leave feedback for several items at a time or one by one. Here’s how:
- Go to Orders in Seller Hub or Sold in My eBay.
- Choose the item(s), then select Leave feedback.
- Select Positive, enter a comment, then Leave feedback.
A "verified purchase" mark will be displayed next to your feedback to let other eBay members know that your feedback relates to a purchase completed on eBay.
Automatic feedback settings
An easy way to leave feedback for buyers is to use the Automate feedback setting. With Automate feedback, you can “set it and forget it”, allowing you to focus on other aspects of your selling activity.
The Automate feedback setting is available in the All listings and orders section of the Selling preferences page. Here’s how to enable this setting:
- Select Edit next to Automate feedback.
- Select Automatically leave positive feedback.
- Choose one of the two options for when feedback will be left – either after the buyer has paid for the item, or after the buyer has paid for the item and left you positive feedback.
- Select Save.
This feature comes with a number of default positive feedback comments that the system uses randomly when leaving the automated feedback.
To edit the default comments, or add your own, select Edit stored comments. Once you make your changes, make sure to select Save.
