Important updates

Meet the winners of eBay Exporter of the Year 2023!

This year, the Exporter of the Year celebration was bigger than ever! For the first time the top 100 sellers from Europe, Middle East, India, Latin America & South East Asia came to one venue and shared their experience. It was an unprecedented event with partners thriving together — to celebrate the entrepreneurial spirit and success of eBay sellers, as well as their exporting excellence across the world.

Important updates to your seller performance protection

Information is constantly updated.

Due to the situation in Ukraine that is affecting regional and international sellers, eBay is putting in place seller protections to reduce the impact these events will have on their accounts. As the situation is constantly evolving, we'll keep you posted on any future updates.

Update on the classification of shipping methods and logistics service providers

To further improve the delivery experience of buyers, eBay has updated the classification of shipping methods and logistics service providers (LSPs) used by eBay sellers. This means that you may need to change the shipping methods offered in your listings based on the LSPs that you ultimately use to ship your products.

It is strongly recommended that you offer your shipping methods as accurately as possible that will not only help you to improve your performance on eBay but also increase your sales.

Updates on seller protection for shipments to/from Serbia

Due to the recent postal strike situation in Serbia that affected regional sellers, eBay is putting in place seller protections to reduce the impact it will have on their accounts.

Updates on seller protection for shipments to/from Israel

Due to the local situation in Israel that is affecting regional and international sellers, eBay is putting in place seller protections to reduce the impact these events will have on their accounts.

Israel Export Institute launches an online catalog to support businesses

Important information for Israel-based sellers: Israel Export & International Cooperation Institute (IEICI), a non-profit organization supported by the Israeli government, has launched an online catalog to promote local companies and help them connect with foreign buyers.

Shipping Performance Policy — Item Not Received Rate

Starting from July 3, 2023, eBay will launch the Shipping Performance Policy – Item Not Received Rate.

Sellers with a higher than market average “Item not received” rate may be subject to a range of actions, such as eBay ending or removing your listings, enforcing buying or selling restrictions, adjusting your selling limits and/or suspending all relevant accounts.