Disputes and seller protection

Item not received cases

What to do, for example, when you’ve done everything properly, but the buyer didn’t receive the item and has opened a request at the Conflict Resolution Center. Learn how to handle situations like this, how to resolve them correctly and how to avoid a case opening in future.

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Seller protection

eBay protects not only buyers but sellers as well. Find out what Seller protection is and what criteria the transactions should meet.


Setting buyer requirements or blocking a buyer

There may occasionally be buyers that make transactions more difficult, expensive, or simply unpleasant. eBay offers you a number of ways to exclude these buyers by setting buyer requirements or to block individual buyers with whom you don’t want to interact.

Handling payment disputes

Your buyer may open a dispute with their payment institution if they believe there's an issue with their order. Learn how to handle a payment dispute as an eBay seller.