Item not received cases
What to do, for example, when you’ve done everything properly, but the buyer didn’t receive the item and has opened a request at the Conflict Resolution Center. Learn how to handle situations like this, how to resolve them correctly and how to avoid a case opening in future.
eBay protects not only buyers but sellers as well. Find out what Seller protection is and what criteria the transactions should meet.
Setting buyer requirements or blocking a buyer
There may occasionally be buyers that make transactions more difficult, expensive, or simply unpleasant. eBay offers you a number of ways to exclude these buyers by setting buyer requirements or to block individual buyers with whom you don’t want to interact.