Disputes and Seller Protection

Case Resolution

Sometimes, conflict situations arise between buyers and sellers. Learn how you can deal when there's a problem with a transaction, what to do if the buyer opens a request, and how to open the case by yourself.

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Seller Protection

eBay protects not only buyers but sellers as well. Find out what Seller Protection is and what criteria the transactions should meet.


Setting Buyer Requirements or Blocking a Buyer

There may occasionally be buyers that make transactions more difficult, expensive, or simply unpleasant. eBay offers you a number of ways to exclude these buyers by setting buyer requirements or to block individual buyers with whom you don’t want to interact.