Item not received issues
What to do, for example, when you’ve done everything properly, but the buyer didn’t receive the item and has opened a request. Learn how to handle situations like this, how to resolve them correctly and how to avoid such situations in future.
Seller protections
eBay protects not only buyers but sellers as well. Find out what Seller protections are and what criteria the transactions should meet.
Setting buyer requirements or blocking a buyer
There may occasionally be buyers that make transactions more difficult, expensive, or simply unpleasant. eBay offers you a number of ways to exclude these buyers by setting buyer requirements or to block individual buyers with whom you don’t want to interact.
Appeal a defect
A seller’s reputation on eBay is an important factor in building a successful business. For this reason, eBay always wants your seller performance ratings to properly reflect the service you provide to your buyers, and will adjust them in situations where you are found not at fault.
Payment dispute seller protections
If a buyer files a payment dispute, the seller may be eligible for payment dispute seller protection. eBay will collect information about the transaction and help the seller build evidence to defend the dispute.
How to appeal case outcome
If you don't agree with eBay’s resolution when it has stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case being closed.
Best practices for avoiding and handling issues with buyers
If a buyer gets in touch to let you know they’ve had a problem, there are best practices to keep in mind while working with them to resolve their issue.
Ask eBay to step in and help
If your buyer has requested a return or let you know about an issue with their purchase and you can't resolve things for them, you can ask eBay to help.
