Impact of Item Not Received (INR) complaints and seller responsibilities



For:
Beginners with sales experience

Time: 15 minutes

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Welcome

Welcome to this course module designed to help eBay sellers understand the significance of managing INR complaints and their responsibilities in addressing them.

support

For the success of your eBay business, it is very important for you to ensure that you are maintaining a positive buyer experience. INR complaints occur when buyers report not receiving their purchased items, which can harm buyer trust and your account performance.

warning

Did you know that sellers with a higher than market average Item Not Received rate may be subject to a range of actions, such as eBay ending or removing your listings, enforcing buying or selling restrictions, adjusting your selling limits and/or suspending all relevant accounts. 

Read the complete Shipping performance policy — Item Not Received rate

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