Streamlining shipping to Mexico
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New import regulations to help improve the delivery experience for buyers and sellers.
- What you need to know
- Required customer information
- Next steps
What you need to know
With the aim of improving customs clearance and ensuring smoother, more reliable transactions, the Mexican government has recently introduced changes to Mexico’s import regulations.
Since 1 January 2025, all eBay sellers shipping to Mexico are required to provide detailed customer information to their shipping carrier. This information will improve shipment tracking, minimise the risk of fraudulent transactions, and help you maintain and potentially expand your presence in Mexico without experiencing delivery disruptions.
Required customer information
If you're selling to Mexico, make sure to provide your carrier with these buyer (recipient) details when dispatching your items:
- Recipient’s full name
- Recipient’s email address
- Recipient’s phone number
- Detailed item descriptions (vague descriptions won’t be accepted)
- Recipient’s Mexican Tax ID (RFC), or, if unavailable, the National ID (CURP)
Please note: it’s now mandatory for buyers in Mexico to input either their Mexican Tax ID (RFC) or National ID (CURP) on the checkout page for items to be shipped to Mexico.
Next steps
To ensure the smooth delivery of your shipments to Mexico, please provide your carrier with the required information listed above. Once your shipment arrives in Mexico, you may need to take additional steps, such as contacting the carrier for clearance. By staying proactive, you can help ensure a seamless shipping experience for both you and your Mexican customers.
Adding energy efficiency information to your listings
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New requirements for listing smartphones, tablets and tumble dryers in the EU.
- What you need to know
- Smartphones & tablets
- Tumble dryers
- Next steps
- FAQs
What you need to know
There are some upcoming new requirements for listing smartphones and tablets, and an update to the scale of energy efficiency classes for tumble dryers. When you’re selling these items to buyers in the EU, you’ll need to display certain information in your listings.
Energy labelling regulations have been in place for several years to help buyers make informed choices on the electrical products they purchase. Energy labels contain useful information about a product’s energy consumption and performance.
Smartphones & tablets
From 20 June 2025, you’ll need to include the following information in your listings when selling smartphones and tablets to buyers in the EU:
- Energy efficiency range (EC range): The scale of energy efficiency classes, which is dependent on the type of product. For smartphones and tablets it runs from A-G
- Energy efficiency rating: The energy efficiency class assigned to your specific product
- Energy label: The label that visually presents the product’s energy efficiency, battery longevity, protection from dust and water and resistance to accidental drops
- Product information sheet: The detailed document that includes technical specifications about the product’s energy performance and other relevant features
Energy labelling information should be included with your product. If you don’t know how to find it, there’s some guidance in the FAQs below. For information on the requirements for smartphones and tablets, please visit the European Commission site.
Tumble dryers
From 1 July 2025, the energy efficiency range of tumble dryers will change from the current A+++ to D range to a new range running from A-G. You’ll need to update your listings with the correct new energy efficiency labelling information between 1 July and 18 July 2025 to be compliant. For step by step instructions, see our Help page. For more details, please check the European Commission site.
Next steps
You can find the energy labelling information for your products by scanning the QR code on the energy label, or by searching on the European Product Registry for Energy Labelling (EPREL) database. Alternatively, you can reach out to your supplier or the manufacturer.
For more details on where to find energy efficiency documentation and how to comply, visit our Seller Centre page.
Please note that you’re legally required to add energy efficiency documentation to all listings in scope of the regulation, and to update the information for tumble dryers in line with the new requirements. Having non-compliant listings may result in sanctions and/or your listings not being visible to buyers. For step by step instructions on how to get compliant, see our Help page.
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FAQs
Do I just need to add energy labelling information to smartphones, tablets, and tumble dryers?
No, energy efficiency labelling requirements also apply to other items, including electronic displays, household appliances, vacuum cleaners, ovens, air conditioners, tyres. For a full list of products that require energy labelling, visit our Seller Centre page.
I can’t find the energy label for my product on the EPREL site, or only see the old energy label. What should I do?
The energy labelling for smartphones and the rescaled labels for tumble dryers may only become available closer to the regulatory deadlines. We recommend checking again closer to the deadline, reaching out to your supplier or manufacturer for the correct labelling, or visiting the manufacturer’s website.
Can I display the rescaled energy label for tumble dryers before 1st July 2025?
No, the regulation states that you are not permitted to display the new energy label (A-G) in your shops, advertisements, or other materials before the 1st of July 2025. Until this date, only the current energy label may be displayed (A+++ - D).
Updates to feedback
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We're excited to announce automated positive feedback and updates to our feedback removal policy.
- What you need to know
- What’s changing
- FAQs
What you need to know
Starting at the end of April, UK sellers will benefit from automated positive feedback for eligible transactions. This will ensure you get the recognition you deserve for successful sales, enhancing your feedback score.
Additionally, we’re updating our feedback removal policy to better align with global regulation. These updates aim to create a fairer marketplace by ensuring that feedback accurately reflects service quality, creating a level playing field for all.
These steps are part of our journey toward a more balanced and transparent feedback system that supports and protects sellers and better reflects the buyer experience.
What’s changing
Introducing automated positive feedback
We know that the vast majority of transactions happen without incident, with sellers consistently providing great service. However, in the past, your excellent service might not have been acknowledged if buyers didn't leave feedback. We've heard from sellers that automated feedback is a great step in recognising good service, and we’re pleased to be expanding it beyond new sellers. Starting at the end of April, UK sellers will automatically receive positive feedback for orders that use a tracked service, arrive on time, and have no buyer issues.
The automated positive feedback will contribute to your feedback score and positive rating percentage, and will be displayed with the message, “This seller successfully completed an order.”
Automated positive feedback will be added to your feedback profile 7 days after tracking confirms successful delivery, provided the following criteria are met:
- Tracking shows the item was delivered on time
- The buyer hasn’t left feedback yet
- The buyer hasn’t reported an issue with their order
For private sellers, we've introduced Simple Delivery, a streamlined delivery method with tracking to help you qualify for automated positive feedback.
This feedback will remain unless the buyer reports a negative experience, such as opening a return request, reporting non-receipt, or cancelling the order. Any positive or negative feedback subsequently left by the buyer will replace the automated positive feedback.
By reinforcing the reliability and quality service you provide, automated positive feedback ensures your efforts are recognised and reflected in your profile. Keep an eye on your profile from late April to see automated feedback in action.
Changes to feedback removal
We value accurate seller feedback and are committed to ensuring it reflects true service quality. To better align with global regulation, we’re making two changes to our policy around feedback removal.
From 23 April, we’ll no longer automatically remove feedback in the following two return scenarios:
- The item was returned used or damaged, and the seller deducted an amount from the refund
- The seller offers free returns, handled the return, and issued a refund
You can still request a feedback review, as it may qualify for removal under the numerous scenarios outlined in our Feedback policy. We’ll continue to remove neutral or negative feedback in many instances, with over 30 specific reasons detailed in our policy. For example, feedback that is harmful, results from extortion, or involves issues that were correctly disclosed in the listing will be removed.
Providing free returns demonstrates strong seller commitment and boosts buyer confidence, but it doesn’t necessarily mean every buyer experience was ideal. Our changes help feedback remain an accurate reflection of the overall transaction.
We remain committed to a fair and transparent feedback system that benefits both buyers and sellers. We're excited to introduce automated feedback to acknowledge your great service, and we're here to assist if feedback doesn't adhere to our policy.
FAQs
When will I start to see automated positive feedback on my orders?
Automated positive feedback will appear in your profile from the end of April 2025.
What if I don't have tracking on my orders?
Without tracking to confirm on-time delivery, your orders won't qualify for automated positive feedback.
Will neutral or negative feedback still be removed?
We’ll continue to remove neutral or negative feedback in many situations. Check our Feedback policy for over 30 specific removal reasons.
How can I maintain 100% positive feedback?
While we’re committed to protecting sellers’ businesses, it’s worth remembering that buyers don’t expect to see 100% positive feedback. We encourage sellers to focus on delighting their buyers, ensuring their feedback scores reflect the positive experiences they create. However, It's natural for some customers to be dissatisfied, and that's completely normal. Remember, feedback does not affect your Seller Standards level.
How can I ask for neutral or negative feedback to be reviewed?
You can request removal through Seller Help, at which point a team member will review it.
What protections does eBay provide when an item is returned used or damaged?
If eligible (see Seller protections), you can deduct up to 50% from the refund to cover the item's lost value. If the return is due to the item not matching the listing, it won't affect your "Item not as described" rate. Remember to report the buyer and issue the refund within 2 business days of receiving the item. While we don’t automatically remove all neutral or negative feedback, we will remove it if the buyer violates one of our policies.