Reply to buyer messages faster than ever (ebay.com.au)
eBay is introducing AI Responses so your buyers can receive answers to their questions in seconds, streamlining your customer interactions.
- What you need to know
- How it works
- Next steps
What you need to know
By enabling AI Responses, your buyers can receive answers to their questions in seconds, streamlining your customer interactions. With this feature, eBay.ai automatically responds to buyer questions using information already available in your listing and order details.
Messaging is faster with eBay.ai
Save time by leveraging AI to respond to buyer questions in seconds, helping them make quicker purchasing decisions.
- Intelligent Assistance
Available 24/7 to provide your buyers with quick responses using information solely from your listings and order details. - Carefully Crafted
Engages only when it can deliver relevant, accurate answers, and avoids questions about pricing or offers. - Complete Control
Respond directly to your buyers, leave feedback to improve future responses, or disable the feature anytime.
How it works
Once the feature is available, you'll get a pop-up notification in My eBay Messages prompting you to enable it. Once you opt in, AI Responses will answer buyer questions on your behalf, only using information available in your listing and order details. eBay.ai will only respond when it can deliver accurate, relevant answers, and will avoid answering questions about pricing or offers. You'll have full control and will be able to see which responses are being sent to buyers. The feature can be disabled anytime.
Next steps
The option to opt in or disable the feature is currently available for selection in My eBay Messages for select sellers. The feature will be progressively launched to all sellers throughout April 2025.
International updates in details
Do you sell on other eBay sites? Here you'll find the main Seller Update pages from eBay sites around the world.