Seller performance

eBay has put certain performance standards in place for sellers. It helps the marketplace to consistently deliver outstanding customer service to buyers and meet their expectations. Find out how eBay evaluates your performance and get a number of benefits and advantages for outstanding customer service.

Find out how to properly conduct a dialogue with a buyer in disputable situations, when you can count on eBay's protection of your performance and ratings and what that cover will be.

A transaction, or deal, is an agreement with the buyer that you are ready to sell and ship the item, and they are ready to pay for it. Your eBay seller performance depends on how successful your transactions are. Find out how to properly handle returns, how to refund a buyer, what to do if the buyer has not pay for the item or cancels the order, and much more.

Feedback ratings and comments from other members are publicly available on your feedback profile — and can affect your reputation on eBay. Buyer feedback also plays a role in eBay's seller rating system. Leaving feedback for your buyers is a great way to say thank you and to build and maintain long-term relationships.