A great buyers' experience and their wish to return on eBay are largely dependent on the customer service provided by the sellers. That's why we pay so much attention to your performance. eBay service metrics and seller performance levels will help you get ahead of competitors and meet your customers' expectations.
Service Metrics Policy
Do you give customers accurate item information and send it on time? This has a positive impact on your eBay performance. Find out how we evaluate your seller performance and what impact Seller metrics have on your business.
Seller Performance Policy
To meet the expectations of our buyers, we’ve put minimum seller performance standards in place. They define the customer service quality we expect from sellers and relate to the shipping time, transactions with defects, returns, your communication with buyers and other aspects of your eBay business.
Global Seller Performance Standards
Did you know that eBay international sites set their own performance standard programs? Feel at home in international marketplaces by studying our four regional requirements programs.