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International regulations

To sell globally on eBay, you need to comply with the regulations of the countries you ship to. Some states have specific legal requirements related to consumer rights, product safety, package disposal, and sales reporting. If a seller fails to comply with regulations of a certain country, eBay hides their listings from buyers living there. Stay informed about legal requirements in the key markets and abide with them to avoid reduced visibility.

International regulations.webp

General Product Safety Regulation (GPSR) in the EU and Northern Ireland 🇪🇺 🇬🇧

The General Product Safety Regulation (GPSR) is meant to ensure that buyers in the EU and Northern Ireland buy safe products. It requires that eBay sellers provide additional information regarding product safety. If you ship orders to these countries, read our step-by-step guide on how to add GPSR info to your listings.

Selling products with a CE mark into the EU 🇪🇺

The European Conformity (CE) mark indicates that a certain product is safe for sale and use in the European Economic Area.   If you sell any CE-marked products to EU buyers, you must have an EU established economic operator and provide information about it on your products or packaging.

Using of the UKCA/UKNI and CE markings in the UK market 🇬🇧

After leaving the EU, the United Kingdom implemented its own regulations regarding product conformity assessment. You need to use UKCA/UKNI markings and add this info in your item descriptions if you want to sell to buyers from Great Britain and Northern Ireland.

DAC7 — Sales reporting obligations 🇪🇺

According to the EU Directive known as DAC7, eBay must report the sales data of EU-based sellers whose annual sales level exceeds a certain threshold. If you fall under this regulation, eBay will prompt you to provide the necessary information such as your TIN or place of birth. Please don’t ignore these reminders, otherwise eBay won’t be able to process your payouts.

14-day right of withdrawal under the EU Consumer Rights Directive 🇪🇺

If you sell online to EU buyers, you must offer them a right of withdrawal within at least 14 days. It means that they can return an item without explanation, and you provide a full refund of the price and shipping costs unless the item is damaged. Non-compliance can lead to legal claims, court proceedings, and penalties.

EU Digital Services Act 🇪🇺

If you’re a registered business seller, and your items are available for purchase to EU buyers, the EU Digital Services Act requires that your listings show your business information. Provide it on a special page created by eBay for your convenience, and only buyers from the European Union will be able to see this info.

Extended Producer Responsibility 🇫🇷 🇩🇪

Extended Producer Responsibility (EPR) legislation is part of a Europe-wide initiative to protect the environment by improving waste management, limiting the use of landfills, and stimulating innovation in recycling. eBay is legally required to make sure that sellers are complying with EPR regulations. Find out whether you need to register with an eco-organisme in France, license your packaging in Germany, or comply with the German ElectroG Act.

Frequently asked questions

Does the GPSR apply to me if I’m located in Mexico and selling to the US?

No, it only applies to items sold in the European Union and Northern Ireland.

Learn more about GPSR

I ship orders to both the EU and the UK. What marking should I use, UKCA or CE?

You can use dual marking. It’s totally acceptable to place both the UKCA and CE (or UKNI + CE) markings on the same item if it’s meant for both markets and meets the requirements for each.

I don’t want to provide the 14-day right of withdrawal to my customers. What should I do?

These regulations won’t apply to you if you don’t sell to buyers from the EU. It means that you exclude the EU countries from worldwide shipping and avoid listing on the EU international eBay sites. It is also advisable to add a disclaimer to your listings informing that you don’t ship to the EU.

What information is shown on my listings according to the EU Digital Services Act?

Buyers from the EU will see your business name, business address, verified email and phone number. Besides, your business registration number will appear on your listings if relevant. Buyers from other countries won’t have access to this information.

Learn more about the EU Digital Services Act

What is an eco-organisme?

An “eco-organisme” is another name for a Producer Responsibility Organization (PRO) in France. It’s a company approved by the public authorities to manage the end-of-life of the equipment: collection, sorting, recycling, and recovery of waste.

Learn more about EPR in France