Sportclothes, Lithuania
Kristina Stankevice is a customer support specialist at Sportclothes, whose sales area is fashion, from casual footwear and sports footwear to clothing and accessories. Kristina believes that personalization is a deal breaker – she replies to every message using her name, so people know exactly who they talk to, and a significant part of them have become loyal customers and friends of the brand.
Kristina Stankevice is a customer support specialist at Sportclothes, whose sales area is fashion, from casual footwear and sports footwear to clothing and accessories. The company was founded 10 years ago. One of the founders was inspired by American sneaker culture and together with a partner started to develop this business. In the beginning, they had about 10 orders a day, which is now transformed into 100 orders a day, with most of them being shipped to the US, Europe, and Asia. Kristina believes that personalization is a deal breaker – she replies to every message using her name, so people know exactly who they talk to, and a significant part of them have become loyal customers and friends of the brand. Another crucial point is punctuality, she says. Sportclothes ships goods and responds to customer inquiries on time, no matter what.