ELART-PARTS, Lithuania
Olgerdas Trakimas is Head of Sales at Elart. The company started off in 1995 with engine repairs but eventually shifted to selling spare parts. The team has chosen eBay because they wanted to reach worldwide buyers, and they have succeeded greatly – now the company has clients in more than 149 countries around the world. Elart’s overseas sales account for 15% of the company’s total revenue growth. The team believes the secret to their success is always caring about customers’ needs.
Elart operates in Vilnius because it is the hometown of the team. The company engages in a variety of operations, including car engine servicing and sales of spare automotive parts via online shopping platforms such as eBay.
The Elart team has been in business since 1995: they started off with engine repairs, and then began to grow. They saw demand for spare automotive parts from other companies that also did car engine servicing. So they decided to start selling spare parts to a bigger audience, and after some research, they figured out that eBay was the best option for reaching worldwide buyers because of the platform’s structure, company policy, and also due to the fact that it was quite easy to sell automotive parts there. Currently, there are 60 employees in Elart, and 15 of them are working with eBay only. The global sales account for 15% of the company’s total revenue growth.
“To be honest, the most important thing is caring about customers’ needs. Should they have any request, it is always necessary to solve the problem, and everything will be OK,” says Olgerdas.