1. Make sure that your eBay order information has been successfully synced to CPaSS. The number displayed in the left tab of Orders/Shipping in CPaSS (at the top) is the number of eBay orders that have been synced to CPaSS.
2. If your eBay order information isn't syncing correctly with CPaSS: 
   1. Click on Order/Shipment tab in CPaSS and click on Sync with eBay on the right side of the page.
   2. In the window that appears, check the eBay account you want to sync your order information to, and then click on Sync with eBay.
   3. In the window that opens, the status is displayed as Sync request processing
   4. When the synchronization is complete, the status will show Succeeded. 

1. In CPaSS, each synced order is managed in a separate tab. 
2. Orders synced from eBay will initially appear in the Awaiting shipment tab. 
3. As you complete each step of booking a shipment, the order will move to the next tab. 
4. When the order finally moves to In Transit > CPaSS shipment tab, the shipping process is complete.

List of CPaSS tabs

To prepare an eBay order for shipment:

1. Tick the checkbox to the left of order field that you want to ship. You can click on Ready to Ship to move the selected orders to the “unassigned” panel under Ready to Ship tab in bulk. 
2. Alternatively, you can move individual orders by clicking on Ready to Ship in each order field. 
3. There are other useful possibilities on Awaiting Shipment tab. 
   1. You can use the filtering and search function to quickly find the order you need. 
   2. Tick the checkbox on the left side of the order field and click on Download to download the detailed order information in Excel format. 

✔️ Note: For sellers handling multiple orders, see bulk editing function in Optional 1 — Bulk edit shipping information. 

For sellers handling multiple orders, CPaSS has a convenient function to edit shipping information of several orders at once! With this function, you can select multiple orders, download the detailed order information in Excel format, edit the information, and upload it to perform the work from Step 1 — Prepare for shipment to Step 4 — Enter shipping information at once. You can edit the following contents with this function:

• Information on items from multiple orders 
• Buyer's address
• eBay SpeedPAK shipping information

✔️ Note: This function does not reflect the default settings on Preference tab in Settings page, so please re-enter the description of the items you are shipping in the Excel file.

To edit shipping information in bulk:

1. Tick the checkbox to the left of the order field you want to edit, then click on Download > Orange Connex (UAE) — DHL format to download the Excel file.
2. Refer to the "User Guide" sheet in the Excel file and enter the detailed order information of the items shipped in Order List sheet. 
   * Please do not change the order of Excel sheets, columns, or item names. 
3. After completing the entry, click on Upload. 
4. Click on Drop xlsx file here in the window that appears and attach the Excel file. 
5. After confirming the Excel file attachment, click on Upload.
6. Once the shipping information has been uploaded, the order will move to Ready to Ship tab.
7. Proceed to Step 5 — Get tracking number.

1. Tick the checkbox to the left of the order field you want to edit.
2. Click on Edit at the top panel > Quick Edit from the drop down menu to edit the selected order information in bulk.
3. When the editing window opens, check and edit the items in the blue frame of the image. Be sure to click on Save for each order, and then close the window.
4. Alternatively, you can edit individual order information by using the Edit section of each order. 

Order information

CPaSS allows you the option to: 

1. combine orders from the same buyer using same shipping address into one; and  
2. split a consolidated order into multiple shipments. 


To combine orders:

1. On the “Ready to Ship” tab, if there are orders that meet the conditions for combining, “Combine” button will be visible on the top left side of the order field. Alternatively, from the "Ready to Ship” tab, click on “Edit” tab on the top right of the order field. 
2. Once the “Edit” order information window is displayed, the “Combine” button will be displayed on the right side of the “edit order” tab.
3. Click on “Combine” and a window will appear.
4. Check the orders you want to combine and click on “OK” to combine the orders.

To split consolidated orders:

1. From the “Ready to Ship” tab, click on “Edit” on the right side of the order field you want to split.
2. In the “Edit” order information window that appears, click on “Split order” to the right of the “order details”.
3. On the "Confirm split the order?" confirmation screen, click on “Confirm” to split your order.

To select a shipping service:

1. Tick the checkbox to the left of the order field for which you want to select the shipping service.
2. When you click on Assign Shipping, a window will appear.
3. You can select your preferred shipping service to selected orders in bulk.
4. Alternatively, if you want to select a shipping service for each order individually, click on Assign Shipping next to each order field.
5. Once the carrier is selected the shipment will move from “unassigned” panel to respective carrier panel.

To enter your shipping information:

1. Click on Edit in the order field for which you want to enter shipping information, and the Edit window will open.
2. Edit the order's shipping information in the Shipping Summary at the bottom left of the Edit window.

To generate tracking number:

1. Tick the checkbox to the left of the order field for which you want to get the tracking number.
2. Alternatively, you can get a tracking number for the order by clicking on Get trackcode in each order field.
3. Click on Get trackcode and a window will appear.
4. On the window, you will see the status of the tracking number.
   1. If you have successfully retrieved the tracking number, you will see Package number XXXX: Tracking number successfully retrieved on the screen
   2. If you have not been able to generate the tracking number, you will see Package number XXXX on the screen along with any missing information or information that needs to be corrected. Please correct/add the information and then try to get the tracking number by following Step 2 — Edit Order Information to Step 5 — Get tracking number.
5. Alternatively, if you want to get tracking numbers for multiple orders at once, you can tick the checkboxes against the required orders and click on Get trackcode in top menu. 
6. If you successfully generate a tracking number, you will receive the estimated shipping price. 
7. Once the tracking number is generated, the order will move to Label Printed tab.
   
   

To print a shipping label to attach to your package:

1. Tick the checkbox to the left of the order field for which you want to print the shipping label.
2. Click on Print label to download a batch of shipping labels for the selected orders in PDF format.
3. Alternatively, you can click on Print label to the right of each order to download a PDF of the shipping label for that individual order. 
4. Orders with printed shipping labels will be moved to the In transit > CPaSS shipment tab.

To print the invoice to attach to the package:

1. Tick the checkbox to the left of the order field for which you want to print the invoice.
2. Click on Print Invoice to download the invoices for the selected orders in bulk in PDF format.
3. Alternatively, you can click on Actions > Print Invoice on the right side of each order field to download the invoice for each order individually in PDF format. 

To request a pickup from the carrier, follow the steps below. If you would like to bring the package directly to the carrier’s office, you can skip this step.

1. From the Label Printed tab, check the box to the left of the order field for which you want to request pick up.
2. When you click on Request Pickup, a window will appear where you can request a pickup for the selected order.
3. You should select a pick up slot that gives carrier at least 3 hours to pick up.
4. Enter the date and time when you want your package picked up, and click on Request Pickup.
5. When a pickup request is completed, you will see Scheduled pickup mentioning the pick up slot in the lower right corner of each order field.

Note: You can cancel a pickup request before pick up by clicking on Actions > Delete pickup request on the right side of the order field.

To upload a tracking number to share with the buyer who ordered the item:

1. From the Label Printed tab, check the box to the left of the order field for which you want to upload the tracking number.
2. Click on Upload tracking and a window will appear.
3. Review the tracking information for your package and click on Upload tracking information.
4. Finally, the order will move to the In Transit > CPaSS Shipment tab and the shipment booking process is complete. 

✔️ Note: Once the tracking information has been uploaded, the tracking information will be synced on eBay.

If you want to cancel your tracking number for any reason before the carrier picks you up, here's how to do it:

1. You can cancel the tracking number for the order by going to the In Transit/CPaSS Shipping tab and clicking Actions > Withdraw Tracking Number to the right of the order you want to cancel. The canceled order will be moved to the Ready to Ship tab.
2. Click on Actions > Delete Pickup Request to the right of the order field which you want to cancel.
3. Go to the Ready to Ship tab and click on View Details.
4. Once the editing window opens, click on Cancel trackcode in blue text to go back to where you can edit the shipping information in Step 4 — Enter shipping information.  

✔️ Note: After the tracking number is generated, if you do not cancel tracking number and pick up request before the carrier picks up your package, you will be charged the shipping fee.