How returns work
Find out how an item return offer can increase your listing’s conversion rate, what options for return conditions are available, and how to minimize real returns.
How to set up a return policy
Detailed step-by-step instructions on working in the Sell Your Item form, setting up basic and advanced conditions for returning.
What to do if a buyer has not paid for the item
Sometimes buyers do not pay for the purchased items right away. In a situation like this, you can remind them yourself by sending an invoice or you can cancel the order. Using this guide, you can also set up automatic cancellation of unpaid orders.
Order cancellation policy
Learn all about eBay order cancellation policy.