What is CPaSS?
CPaSS is eBay’s cross-border parcel shipping solution. It’s an advanced but easy-to-use platform created for those who struggle with managing orders of multiple accounts. At the first stage, the carrier integration includes only DHL shipping, and in the near future it will be extended to FedEx and local posts.
In today’s rapidly evolving e-commerce environment, manual order management often results in human error, longer order processing and higher operating costs. CPaSS helps sellers overcome these challenges and streamline the workflow, ensuring better performance and buyer satisfaction.
Currently supported carriers and services:
| Carrier | Service | Available in |
|---|---|---|
| DHL Express | Express Worldwide | Bulgaria |
| DHL Express | Express Worldwide (WPX) | Israel |
| DHL Express | Express Worldwide (WPX) | Latvia |
| DHL Express | Express Worldwide (WPX) | Lithuania |
| DHL Express | Express Worldwide (WPX) | Mexico |
| Aramex | Economy Parcel Express | Turkey |
| DHL Express | Express Worldwide (WPX) | Turkey |
| DHL Express | Express Worldwide (WPX) | Ukraine |
Key features of CPaSS
- One-stop order management for multiple eBay accounts
- Integration with global logistics partners
- E-customs clearance (auto-transfer IOSS for electronic customs clearance)
- Streamlined shipping information flow and hands-free label printing process
- Enhanced SKU management that facilitates order handling
- Friendly and convenient user interface
What’s in it for you?
Manage your orders from multiple eBay accounts with just one login
Fulfill orders in a few simple clicks
Select multiple carriers from a single platform
Bulk edit your shipping orders
Enjoy enhanced SKU management
Print shipping labels, schedule daily pickups and update tracking details
Seller Protection for CPaSS
To be under Seller Protection, you need to meet the following eligibility criteria:
- Your registration country should be in the emerging markets region*
- Transaction should have been fulfilled on CPaSS within your handling time (tracking number generated and updated to eBay system via CPASS)
- Acceptance scan (AScan) i.e. Shipment handover confirmation by carrier should be received within your promised handling time
If these criteria are covered, you’ll be protected from these defects:
- Late Shipment Rate (LSR)
- Item Not Received (INR)
- Negative and Neutral Feedback (NNF) related to LSR/INR will be removed from your feedback profile page and seller dashboard
- This will help you Improve your eBay account standards and maintain a healthy positive feedback rate
* Сountries of the emerging markets region:
Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan Republic, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Myanmar, Burundi, Cambodia, Cameroon, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Cook Islands, Costa Rica, Côte d'Ivoire, Croatia, Democratic Republic of the, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Islas Makvinas), Fiji, Finland, French Guiana, French Polynesia, Gabon Republic, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, Iran, Iraq, Israel, Jamaica, Jan Mayen, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, North, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon South, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, North Macedonia, Madagascar, Malawi, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Curaçao, Sint Maarten, Bonaire, Sint Eustatius, and Saba, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Portugal, Puerto Rico, Qatar, Réunion, Romania, Rwanda, Saint Helena, Saint Kitts-Nevis, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, Sri Lanka, Sudan, Suriname, Svalbard, Kingdom of Eswatini, Sweden, Syria, Tahiti, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Virgin Islands (U.S.), Wallis and Futuna, Western Sahara, Samoa, Yemen, Zambia, Zimbabwe.
How to handle your orders on CPaSS?
We have prepared video tutorials that will guide you through the onboarding process and the usage of CPaSS in your business routine tasks.
To learn more about the platform, please visit the CPaSS website: cpass.ebay.com.