What is CPaSS?

CPaSS is eBay’s cross-border parcel shipping solution. It’s an advanced but easy-to-use platform created for those who struggle with managing orders of multiple accounts. At the first stage, the carrier integration includes only DHL shipping, and in the near future it will be extended to FedEx and local posts.

In today’s rapidly evolving e-commerce environment, manual order management often results in human error, longer order processing and higher operating costs. CPaSS helps sellers overcome these challenges and streamline the workflow, ensuring better performance and buyer satisfaction.

Currently supported carriers and services:

CarrierServiceAvailable in
DHL ExpressExpress WorldwideBulgaria
DHL ExpressExpress Worldwide (WPX)Israel
DHL ExpressExpress Worldwide (WPX)Latvia
DHL ExpressExpress Worldwide (WPX)Lithuania
DHL ExpressExpress Worldwide (WPX)Mexico
AramexEconomy Parcel ExpressTurkey
DHL ExpressExpress Worldwide (WPX)Turkey
DHL ExpressExpress Worldwide (WPX)Ukraine

Key features of CPaSS

  • One-stop order management for multiple eBay accounts
  • Integration with global logistics partners
  • E-customs clearance (auto-transfer IOSS for electronic customs clearance)
  • Streamlined shipping information flow and hands-free label printing process
  • Enhanced SKU management that facilitates order handling
  • Friendly and convenient user interface

What’s in it for you?

Manage your orders from multiple eBay accounts with just one login

Fulfill orders in a few simple clicks

Select multiple carriers from a single platform

Bulk edit your shipping orders

Enjoy enhanced SKU management

Print shipping labels, schedule daily pickups and update tracking details

free

Access all the features free of charge

Seller Protection for CPaSS

To be under Seller Protection, you need to meet the following eligibility criteria:

  • Your registration country should be in the emerging markets region*
  • Transaction should have been fulfilled on CPaSS within your handling time (tracking number generated and updated to eBay system via CPASS)
  • Acceptance scan (AScan) i.e. Shipment handover confirmation by carrier should be received within your promised handling time

If these criteria are covered, you’ll be protected from these defects:

  • Late Shipment Rate (LSR)
  • Item Not Received (INR)
  • Negative and Neutral Feedback (NNF) related to LSR/INR will be removed from your feedback profile page and seller dashboard
  • This will help you Improve your eBay account standards and maintain a healthy positive feedback rate

* Сountries of the emerging markets region:

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan Republic, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Cook Islands, Costa Rica, Cote d Ivoire (Ivory Coast), Croatia, Democratic Republic of the, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Islas Makvinas), Fiji, Finland, French Guiana, French Polynesia, Gabon Republic, Gambia, Georgia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, Iran, Iraq, Israel, Jamaica, Jan Mayen, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, North, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon South, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Portugal, Puerto Rico, Qatar, Réunion, Romania, Rwanda, Saint Helena, Saint Kitts-Nevis, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, Sri Lanka, Sudan, Suriname, Svalbard, Swaziland, Sweden, Syria, Tahiti, Tajikistan, Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Virgin Islands (U.S.), Wallis and Futuna, Western Sahara, Western Samoa, Yemen, Yugoslavia, Zambia, Zimbabwe.

How to handle your orders on CPaSS?

We have prepared video tutorials that will guide you through the onboarding process and the usage of CPaSS in your business routine tasks.

First time to CPaSS
Using DHL Express Service on CPaSS
Handle your orders on CPaSS

To learn more about the platform, please visit the CPaSS website: cpass.ebay.com.