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About eBaymag, Accounts, Fees

What are the benefits of eBaymag?

eBaymag is a tool that makes it easy to list items and manage sales across international eBay sites. It is a platform for order management and logistics optimization.

It allows you to:

  • List items on eight international eBay sites at once to sell worldwide
  • Receive timely customer support in your native language
  • List items in bulk by importing them as an Excel table
  • Automatically synchronize inventory across all eBay sites
  • Automatically choose the most fitting item categories for listings
  • Automatically adapt listings to international eBay sites
  • Place orders and optimize shipping

Can I use eBaymag, if I have an eBay Store subscription?

Yes, you can. You can use eBaymag and it's free for receivers of any subscriptions.

I want to turn eBaymag off. How can I do it?

To turn eBaymag off, open the Account settings menu in the top right, then choose Settings. On the Settings page, scroll down and click the Disable eBaymag account button. You may also delete all your listings; move the Delete all items from eBay slider to do so.
eBaymag deletion takes time. If you disable eBaymag but reverse your decision, you can only return to it by registering again, from the beginning, later.

How could my eBay sales be subject to my taxes?

Clarify this topic with your tax adviser, cause it depends on several factors.
For example, according to Russian legislation, the difference between the purchase cost and the selling cost will be taxed if there are supporting documents and goods possession for not more than 3 years. The tax rate depends on the seller status: individuals must pay 13 percent income tax, tax liabilities of legal entity or sole proprietor can be varied and depend on the selected tax system.

Can I customize my seller profile via eBаymag?

No, you couldn't. You can create and customize your eBay seller profile via eBay.com interface.

We recommend each seller to create an attractive and informative profile that promotes you as a seller, provides information about your goods and services. It will help you to attract buyers and develop your business. To edit a profile, go to the profile page by typing ebay.com/usr/LOGIN in the address bar or by clicking the link to your login in the upper left corner of the main eBay website. Click the Edit profile button, then you can upload pictures, create collections, subscribe to other eBay members pages, their collections, and themes, write manuals and so on. When the profile is ready, click the Done Editing button.

Make the most of your profile page. Invest some time in editing and customizing of your profile. It could let you increase the number of potential buyers.

Can I send a message to a buyer via eBaymag?

No, you couldn't. It's not possible.

Can I add the Commit to buy option via eBaymag to my listings?

No, you couldn't. It's not possible.

Will my listings remain active on eBay after I turn eBaymag off?

If you don't want to delete all your listings at the same time by turning eBaymag off, just do not move the slider in the Delete all items from eBay option. In this case, you will only turn eBaymag off, all your listings will remain active.

How can I contact Customer Service?

If you have any eBaymag questions, you can contact us by clicking the Support button in the lower right-hand corner of any eBaymag page and asking your question. You will receive the answer at your registered email address.

If you have questions about the eBay site or your eBay account, contact eBay Customer Service by clicking Help & Contact at the top of most eBay pages.

What are the eBay seller fees? When should I pay?

Sellers are charged two basic fees when listing an item on eBay.

  1. Insertion fees.
    These are fees for placing an item for sale on eBay.
    This category includes:
  • ‍fees for a listing posting;
  • ‍fees for listing upgrades (e.g. for automatic relisting).

Insertion fees are charged to your seller account at the time of listing. Insertion fees are calculated differently depending on the category of the item and the selling format you choose.

  1. Final value fees.
    These fees will be charged when a buyer makes a commitment to buy an item.
    Final value fees depend on an item category, the price of the item and the place of publishing. The fees are calculated on the total amount of the sale and a­­re charged per item (the total amount of the sale includes the final price of the item, shipping charges, and any other amounts you may charge the buyer).
    Seller is charged two basic eBay fees. Here you can see how basic fees are calculated.

In addition to these fees, eBay sellers may be charged other fees, for example, PayPal fees, seller tool fees and so on. Fee calculator helps you get an estimate of total fees for your listing.

Remember, each regional eBay site has its own fees policy. Please, comply it when posting a listing on regional eBay site. Fees of each regional eBay site will be included in your monthly invoice. To find invoices click My eBay at the top of most eBay pages. Then click the Account tab. Then select an invoice from the Invoices drop-down menu, and then click the Go button.

Here you can find detailed information on how you may pay your selling fees.

What is the difference between a Personal and a Business accounts?

You can select the account type by the registration: a Personal or a Business account.

You can select the Business account tab only if you are a legal entity in the United States. Otherwise, you should register for a Personal account and then change the account type to Business in your eBay account settings. 

Choose a Business account if you: 

  • list items that you’ve made or bought to resell; 
  • regularly sell a large number of goods; 
  • sell goods as Trading Assistant. 

When you register as a Business, you will get: 
- the opportunity to register your company name which will be displayed in all documents and in all communication with your buyers, such as invoices and emails (in this case you should enter your company Primary State Registration Number during the registration for a Business account);

  • increased selling limits in the future;
  • entitlement to special offers; 
  • the opportunity to make use of certain tax benefits;
  • professional sales tools that will help to boost your business.

How do I register on eBaymag?

You need an eBay account to register on eBaymag.

I already have an eBay account
On the eBaymag home page, click the Sign in via eBay button. On the Sign in tab, enter your eBay login and password. eBaymag is an official eBay app, so you can be sure that your information is secure.

I have no eBay account
If you don't already have an eBay account, please, register. To do so, select the account type on the registration page: you can register for a Personal or a Business account.

You can select the Business account tab only if you are a legal entity in the United States. Otherwise, you should register for a Personal account and then change the account type to Business in your eBay account settings.

Choose a Business account if you:

  • list items that you’ve made or bought to resell;
  • regularly sell a large number of goods.

When you register as a Business, you will get:

  • the opportunity to register your company name which will be displayed on all documents and in all communication with your buyers, such as invoices and emails (in this case you should enter your company Primary State Registration Number during the registration for a Business account);
  • increased selling limits in the future;
  • ‍entitlement to special offers;
  • ‍professional sales tools that will help you boost your business.

Fill in all the required fields and click the Register button.

Please be sure to carefully read the eBaymag Terms of Use. When you click the I Agree button, you're agreeing that you've fully accepted them.
Please note: we send an invitation by email to each new eBaymag user. When you receive it, you will be able to log in to eBaymag and study it. Creating a listing will be available after we check your account (it could take several days). When your account is ready, we will send you a second confirmation letter.

I've received a confirmation email

Congratulations! Publish the listing on the Stock tab and good luck selling!

Is eBaymag a paid feature?

eBaymag is a completely free tool. However, eBay can still charge listing fees, for example insertion fee, if you've exceeded your monthly zero insertion fee listings allotment and final value fees when you sell the item. eBay fees and the number of zero insertion fee listings per month vary on different international eBay sites and depend on your account and the eBay store type.

eBaymag also protects you from accidentally accumulating too many fees. If you've exceeded your monthly free listings allotment, eBay only charges you for the first listing over the allotment, and eBaymag automatically stops further listings and notifies you that the allotment has been exceeded.

What is multi-account, and what are its benefits?

eBaymag permits tying separate eBay accounts to different international sites.

This allows you to:

  • Quickly copy the items from the main account to several secondary accounts.
  • Subscribe to eBay Store separately for every site you want to list on and get more free listings.
  • Manage all of your accounts’ orders on a single page.

To connect multiple accounts:

  • Go to the Sites tab on eBaymag.
  • Select the site you want to tie an account to, then click Add an account in the far right column.
  • In the pop-up window, click Add account. You will be redirected to an eBay login form. Enter the data of the account you want to tie.
    Upon logging in, you will be returned to eBaymag. If no further confirmation (such as your phone number or PayPal) is required, click Done.
  • You’ll see the new account next to the site it’s tied to. All items will be listed on this site with the new tied account.

Listings

What items can I list via eBaymag?

eBaymag allows you to list items in accordance with eBay Rules & Policies and specific rules of the international eBay sites (e.g. ebay.de, ebay.it, etc.) you list items on, which may differ from those of the ebay.com site.

The general eBaymag listing requirements are as follows:

  • Item price no less than $1 (an auction listing should have a Buy It Now price)
  • At least one item available for sale (listings with sold-out items cannot be posted)
  • Fixed shipping cost to the buyer's country
  • Listing duration set as Good 'Til Cancelled

What eBay sites can I list my items on via eBaymag?

You can list items via eBaymag on the following websites: ebay.com (including eBay Motors), ebay.co.uk, ebay.de, ebay.fr, ebay.it, ebay.es, ebay.com.au, ebay.ca.

How do I create a listing?

There are three ways to create listings on eBaymag: by importing them from eBay sites, manually, or in bulk in .xlsx format.

Importing from eBay sites

On the Items page, click Add an item, then Import from eBay. In the pop-up window, pick the source site where the items you want to import are listed on, then click Start.
Note: if selling car parts, select the ebay.com (Motors) site.

Creating a listing manually

To create a listing manually, click Add an item, then Add manually. Fill in the item form, then list the item.
eBaymag also allows users to create new listings based on existing ones; to do so, check the original listing’s box on the items list and click Create similar.

Creating multiple listings in bulk

You can add multiple items as an Excel table.
To do this:

  • Click Add an item, then Grab from Excel
  • Download the Template.xlsx file from the Upload item window
  • Fill in the item information
  • Upload the file and click the Upload button

Note that only new items will be added; using this function is unsuitable for updating items that are already listed.

I'm trying to create a listing, but it isn't posted. Why?

If you can not list an item please check the following reasons:

  • you did not click the Sell button;
  • you reached the account limits (please, contact Customer Service to request higher selling limits);
  • we could not find a proper category for your item on the regional site (in this case, please try to choose it manually);
  • the offered shipping option contravenes the rules of the regional site, or does not have a fixed price (in this case, we recommend you select the Shipping Policy created with the eBaymag tools);
  • there is not enough item information available (please, fill in the item template);
  • the added item information cannot be converted into a format suitable for posting on the site (you need to check and correct item description to post the listing);
  • your PayPal account for payments receiving is not active (please, sign up for PayPal);
  • the way of eBay fees payment via PayPal is incorrect (please, select correct PayPal payments).

eBaymag publishes listings only if they can be adapted to the regional site item showcase and meet all the rules and restrictions. Pop-up tips will help you. Please, pay attention to them, they will help you understand how to improve your listing for successful publishing.

I can’t find a listing created previously. Where is it?

You’ve probably added it to the Archive.
To see what listings have been archived:

  • Click Filter on the Items tab
  • Select Yes for Archived
  • Apply filters

To relist the item, check its box, then click Unarchive.

I want to edit a listing. Where can I do this?

Sometimes you may need to edit your listing. 

Keep in mind, that all the listings that were created and posted via eBaymag you should edit also via eBaymag. eBaymag will not save the listing editings that were made via eBay.

How to correctly fill in an item template when creating a listing manually?

When you create your listing, complete these item specifics in item template:

  • title and subtitle, 
  • item description; 
  • item condition;
  • item attributes; 
  • item variations. 

Title and subtitle
In the title and subtitle tell about your item in the honest, clear and informative way. Specify its name, describe it with descriptive keywords. Include the item's brand name, artist, or designer. Try to use words, that help the buyer to find your listing by the eBay Search option (for example, use word "T-shirt" instead "singlet"). 

Item description
In this field specify information on the item: size, shape, color, production date, country of manufacture, important features, and markings. Specify the delivery set and describe the item's package.

Item condition. 
Select the condition of your item from the Condition drop-down menu.
In the Condition description field, provide additional details about the item’s condition, such as whether it has defects, missing parts, scratches, or other wear and tear. Describe item's defects or damages as well as whether the item requires service or repair in order to function properly.

Item attributes
In the Item attributes field, you can add key characteristics of an item that will appear in a listing in Item attributes section. You should not repeat words or use synonyms, otherwise eBaymag will try to unite them in one attribute. 
To add an additional attribute in an item template write it in the Attributes field and click the Add new value.

Item variations
Add all the variation details for the item that you list. For example, a t-shirt might come in multiple colors and sizes. You should provide also item numbers and codes, the quantity and price of items, so buyers could choose the variation that they want to buy.

Besides this, while creating a listing you should select from the drop-down lists:

  • the language of the original listing;
  • item condition

and upload item photos.

Why do I need to archive listings? What is the difference between archiving and deleting listings?

Listing archivation

eBaymag allows you to archive listings in order to hide them temporarily without deleting them, so only relevant listings remain in the list.
To archive a listing, check the item’s box and click Archive.
To access archived listings:

  • Click Filter on the Items tab
  • Select Yes for Archived
  • Apply filters

To relist the item, check its box, then click Unarchive.

Listing deletion

Deleted listings cannot be restored.
To delete a listing, check its box, then click Delete in the list header.

Will my listings remain active on eBay after I turn eBaymag off?

If you don't want to delete all your listings at the same time with turning eBaymag off, just do not move the slider in the Delete all items from eBay option. In this case, you will only turn eBaymag off, all your listings will remain active.

How long does it take for the listing to appear on an international eBay site after clicking the Sell button?

On average, it takes up to 15 minutes for the listing to appear on an international eBay site; however, it may take up to 24 hours if you list more than 100 items across multiple international sites.

If the item was not listed after this time period, check:

  • Whether you have clicked the Sell button (if not, click it)
  • Whether you have reached your selling limits (if you have, contact the eBay Customer Service via Help & Contact)

Other possible delay causes:

  • We could not find a proper category for your item on the international site (try choosing it manually).
  • The offered shipping option contravenes the international site policies or does not have a fixed price (in this case, we recommend you to select a Shipping Policy created via eBaymag).
  • There are not enough item specifics available (fill in the item form);
  • added item specifics cannot be converted into the site’s listing format (check and correct the item description).
  • Your PayPal account selected for buyer payments is not active (check whether your PayPal account is linked to your eBay account, and whether your access to PayPal services is limited; contact PayPal customer service if necessary).
  • Your PayPal account selected for automatic payment method is incorrect (check whether you have selected the correct PayPal account, and whether your access to PayPal services is limited; contact PayPal customer service if necessary).

eBaymag only publishes listings if they can be adapted to the international site item showcase and meet all restrictions.

Pop-up tips will help you improve your listing.

The listing I published via eBaymag is removed. Why?

The listing that was published via eBaymag, can be removed for several reasons: 

  • it violates one of eBay policies;
  • it violates eBay regional site policies where you were going to post it; 
  • the item's rights owner (for example, Coach or Louis Vuitton) asked us to remove it. (according to eBay policy, the intellectual property rights owners can ask eBay to remove certain listings that offer items or contain materials that infringe on their intellectual property rights. These rights can include trademark, copyright, and/or other legal rights);
  • another seller has the rights to sell such item (authorized distributor, for example);
  • we've received a message warning your listing did not comply the eBay policies.

When your listing is removed, you'll receive an email notifying you the reasons. Also, you can see the reasons for listing removing as a notification above the page.

What should I add to the Subtitle field? Why is this option paid?

Adding a subtitle to your listing can increase buyer interest by providing more descriptive information about an item. 
You can add a subtitle in the listing form. Please note: it is the paid option on most regional eBay sites.

Include the following details:

  • additional information about what you're selling (for example, the brand name, artist, designer, accessories, and options); 
  • information on item's characteristics that may be of interest to buyers. 

For example: 
Title: Apple MacBook Air 13 notebook computer 
Subtitle: CPU Intel Core i5, RAM 4 Gb, 128 GB HD 

Keep in mind: 

  • subtitles are visible when buyers view search results in the List view (not in the Gallery view); 
  • subtitle text isn't searchable when buyers do a standard title search for items. However, the subtitle is searchable if a buyer includes the description in an advanced search.

Why can't I create auction-style listings?

The eBaymag technical limits do not allow to create auction-style listings yet. We are going to add the function of duplicating auction-style listings in the near future. 

Items, Selling and Shipping

What price should I set for my items?

You can set for your items any market price. However, in order your listing could compete with the listings of other eBay sellers, follow the rules: 

  • do not set too high price. Compare the prices of the same items that are currently active or have sold on eBay. It helps you analyze the market situation and set optimal price.
  • do not set too low price. Otherwise, you will have offset it by unreasonably high shipping price.;
  • include shipping cost to the item price at once. Doing so you can add the Free delivery option to your listing and boost your listing search visibility.

Setting an acceptable price, maintaining high seller ratings and offering low delivery cost will help improve your chances to attract buyers.

What are selling limits (limits on eBay sellers)?

Selling limits (limits on eBay sellers) are the certain restrictions that eBay makes to control the sales quality.

eBay has 3 types of limits on sellers:
1. Account limits.
They include a limit on sold items, gross merchandise volume, and active items for sale. 

When you work via the eBaymag tool, you can use only one eBay account. You can check your account limits in My eBay.

For example, you have a monthly limit on the number of active listings. This number includes all the listings that you created manually or automatically via eBaymag. If you are a successful seller and you reach the listings limit, write us and we consider the possibility to increase the limit. By this moment you should decrease the number of active listings to the limit. 
Please note, that deactivating listings via the eBay interface or via eBaymag do not give you the option to post additional listings within selling limits, because the limits include the number of posted listings per month, not the number of active listings on your account.

  1. Category limits.
    This is the limit on the number of items that can be listed in a calendar month in some categories. 
  2. Item limits. 
    These limits prohibit to list items which do not meet our requirements for quality, safety, and legality. 

To increase the limits a seller should:
- have the positive story of buyer-seller relationship; 
- demonstrate the ability to meet buyers requirements; 
- meet eBay selling policies.

What is an item showcase?

An item showcase is a list of all items available for sale via eBaymag listings on a given international site. Showcases are created automatically upon listing creation. Therefore, all items that are available for sale will be included in the international site’s showcase.

On the Sites tab, you can find a list of all your item showcases, as well as active items and items in the process of being listed. To visit a given international eBay site’s showcase, go to the Sites tab, then select that site in the Site column.

Why create listings in bulk in .xlsx format?

As listing multiple items individually can take too long, eBaymag offers the option to add multiple items as an Excel table.

To list multiple items this way:

  • Click Add an item, then Grab from Excel
  • Download the file Template.xlsx from the Upload item window
  • Fill in the item information
  • Upload the file and click the Upload button

Note that only new items will be added; using this function is unsuitable for updating items that are already listed.

What is Shipping Policy?

To create a listing you need to create a Shipping Policy for it.

A Shipping Policy is a set of tariffs for the shipping of an item or group of items. The shipping profile also includes return policies and other information.

To create your Shipping Policy, go to the Shipping tab and click the Create Policy button on the right-hand side of the page. Then fill in the Shipping Policy template, specifying its name and selecting one or more tariffs. For your convenience, you can mark each Shipping Policy in different colors.

You can check by yourself in your Shipping Policy template whether the kind of shipping you require is possible for different regional sites. To do this, select the icons of the sites you are interested in below the words Check the result on each site. If the specified shipping is not possible according to the regional site rules, below the icons, you can see an explanation on that point. 
There, you can also check a list of shipping exclusions. 

When you fill in all the fields and check the shipping, click the Save button.

I’ve changed the quantity of items on eBay, but it’s unchanged on eBaymag. What should I do?

On the Items tab, click Sync quantities with eBay Button. Your inventory on eBaymag will be updated with the eBay listings. This only works one way: changing the inventory on eBaymag won’t change anything for original eBay listings.

How does eBaymag recommend items for publication?

Upon your registration, eBaymag will immediately recommend you to list certain items on certain sites, based on eBay internal data regarding international site relevance and your sales history. Listing the recommended items can increase your sales by up to 40%.

Why is my item listed in another category on an international site?

Every international eBay site has its own category tree. They are mostly the same, but differences can occur. It is most likely that eBaymag has picked the most fitting category for your item. For example, on ebay.co.uk, women’s sneakers are listed as Clothing, Shoes & Accessories > Women’s Shoes > Trainers, while on ebay.com they’re listed as Clothing, Shoes & Accessories > Women’s Shoes > Athletic Shoes.

If you disagree with the suggestions, you can change a category manually.

To change an item category:

  • On the Items tab, enter the item’s page
  • Scroll down to find its current category
  • Click Select other
  • Pick a fitting category from the list or enter it manually

Sometimes a category can’t be set automatically. If you see a notification saying so, select a category manually as described above.

How do I set different prices for different countries for the same item?

  • On the Items tab, click the flag of the international site you want to set a different price for.
  • You’ll enter that site’s mass edit page.
  • Set the required prices in the Price column.
  • The changes will apply to that site only.

How do I use DHL and Russian Post integration?

To ship an order using DHL or Russian Post, your account should use a Russian postal address.

To ship an order:

  • Go to the Orders & Shipping tab on eBaymag
  • Click the order you want to ship
  • In the pop-up window, click Ship with Russian Post or EMS/Ship with DHL
  • Fill the required fields, then click Calculate shipping

This registers your shipment. Next, follow the instructions listed in the shipment status: print the invoice, prepare the required documents, bring the package to the post office or wait for a courier.
Learn more about special rates and terms of use of Russian Post and DHL.

Regional Sites

Why are some countries excluded from shipping in listings created via eBaymag?

This way, eBaymag enforces the eBay duplicate listing policy which states that an item can only be sold in a given country on a single regional eBay site. Automatic exclusions protect your account from being blocked and prevent the buyers’ search results from being filled with multiple copies of the same listing in different languages.

Exclusions are applied automatically to copies of your listings on regional sites. In the original listing, countries available for shipping do not change. For example, if you first list an item with international shipping on ebay.com, then list it on ebay.ca via eBaymag, shipment from ebay.com will remain international while shipment from ebay.ca will be available to Canada only.

What the legal restrictions for listings posting do regional eBay sites have?

Legal restrictions on each regional eBay site can be found in Help & Contact department of the proper regional eBay site.

What are regional eBay sites exchange rates for the cost of my items?

When you post a listing via eBaymag, the exchange rates for regional sites are recalculated by Google Finance. In this case, if the exchange rate is changed, the price is recalculated automatically (the price in italics will not be recalculated).

At the same time, you can set the price of items in the currency of a regional site by yourself. Keep in mind that if the price is set manually, it will remain fixed and will not be recalculated when the exchange rate changes.

Why is my item listed in another category on an international site?

Every international eBay site has its own category tree. They are mostly the same, but differences can occur. It is most likely that eBaymag has picked the most fitting category for your item. For example, on ebay.co.uk, women’s sneakers are listed as Clothing, Shoes & Accessories > Women’s Shoes > Trainers, while on ebay.com they’re listed as Clothing, Shoes & Accessories > Women’s Shoes > Athletic Shoes.

If you disagree with the suggestions, you can change a category manually.

To change an item category:

  • On the Items tab, enter the item’s page
  • Scroll down to find its current category
  • Click Select other
  • Pick a fitting category from the list or enter it manually

Sometimes a category can’t be set automatically. If you see a notification saying so, select a category manually as described above.

How do I set different prices for different countries for the same item?

  • On the Items tab, click the flag of the international site you want to set a different price for.
  • You’ll enter that site’s mass edit page.
  • Set the required prices in the Price column.
  • The changes will apply to that site only.

PayPal

I have problems with accepting PayPal payments. What should I do?

If you have a PayPal question, please contac PayPal Help Center or PayPal Customer Service.

What is the difference between Personal and Business PayPal accounts?

Business PayPal account differs from a Personal only in business status of its owner and more often, large transactions. You can register for a PayPal Business account only if you are a legal entity or sole proprietor. 
The PayPal account type does not matter to using eBaymag. 

Why should I link my eBay and PayPal accounts?

PayPal is a fast, easy, and secure way to accept credit card or bank account online payments, so PayPal is the preferred payment method for most eBay buyers and sellers. When you link your eBay and PayPal accounts you can: 

  • send and receive payments securely online using a credit card or bank account;
  • use PayPal's Label printing solution for eBay shipping labels and packing slips; 
  • have the option of automatically paying your eBay selling fees from your PayPal account.

Linking your PayPal and eBay accounts takes about a minute. To do this: 

  • click My eBay at the top of most eBay pages; 
  • click the Account tab;
  • if you don't already have a PayPal account, you can sign up by going to PayPal. If you already have a PayPal account, link it to your eBay account by clicking the Link My PayPal Account button;

You'll be asked to log in to PayPal to finish linking your accounts.

To inform your buyers that you can accept PayPal payments go to the Account tab, select Site Preferences and then Payment from buyers. Click the Edit button and then select Offer PayPal as a payment method in all my listings.