If there was an issue with an order that you resolved, you may qualify for a credit of some or all of the fees you paid.
You may be eligible for fee credits when the buyer receives a refund. For eligible partial refunds, fee credits are proportional to the refund that the buyer receives. Below you will find calculation examples.
There are some situations when a buyer is refunded but you won't be eligible for fee credits. See the section below for more information.
Credits for refunds and canceled orders
Fee credits for canceled orders (eligible fees are credited in full):
Fee credits for refunds (eligible fee credits are proportional to the refunded amount):
| Situation | Final value fee credits | Other fee credits |
|---|---|---|
| ✅ Category (variable) final value fee ✅ $0.30 per order (fixed amount)* | ✅ Promoted Listings Standard fee (if applicable) ✅ Additional final value fees for not meeting performance expectations (if applicable) ✅ International fee (if applicable) |
| ✅ Category (variable) final value fee ⛔ $0.30 per order fixed amount is not credited | ✅ Promoted Listings Standard fee (if applicable) ✅ Additional final value fees for not meeting performance expectations (if applicable) ✅ International fee (if applicable) |
** In this case, sellers aren't required to refund the buyer's original shipping.
For transactions where eBay performed currency conversion and a refund is issued within 120 days of the original transaction, the exchange rate used at the time of the original transaction will apply.
Fee credits for partial refunds
When the buyer is issued a partial refund, your eligible fee credits will be proportional to the amount that the buyer is refunded. For example, if the buyer receives a 20% refund of the total amount that they paid for their order, then you'll be credited 20% of the eligible fees that you were charged. See the detailed examples of fee credit calculations below.
Example 1
A buyer purchases a blouse for $50, plus $12 for expedited shipping. The seller is able to use a less expensive option and refunds the buyer $5 of the original shipping cost.
Order details
Item price - $50.00
Shipping - $12.00
Tax (9.75%) - $6.05
Total amount buyer paid - $68.05
Seller fees
Final value fee variable (13.25% of $68.05) - $9.02
Per order fixed amount (not eligible for credit) - $0.30
Seller fees on original order - $9.32
Buyer refund details
Seller refund to buyer - $5.00
eBay refund of tax (9.75% of $5.00) - $0.49
Total refund amount to buyer - $5.49
Seller fee credit details
The buyer's refund ($5.49) is 8.1% of their original order ($68.05), so the seller receives credits for 8.1% of each of the eligible fees that they were charged
Final value fee credit (8.1% of $9.02) - $0.73
Total fee credits to seller - $0.73
Example 2
A buyer purchased a designer sweatshirt in size small for $75, but the seller mistakenly sent a size medium. The buyer liked the sweatshirt and decided to keep it, but notified the seller of the mistake. The seller issued a goodwill credit to the buyer for $15.
Order details
Item price - $75.00
Shipping - Free
Tax (9.75%) - $7.31
Total amount buyer paid - $82.31
Seller fees
Final value fee variable percentage (12.35% of $82.31) - $10.17
Promoted Listings Standard fee (6% of $82.31) - $4.94
Per order fixed amount (not eligible for credit) - $0.30
Seller fees on original order - $15.41
Buyer refund details
Seller refund to buyer - $15.00
eBay refund of tax (9.75% of $15.00) - $1.46
Total refund amount to buyer - $16.46
Seller fee credit details
The buyer's refund ($16.46) is 20% of their original order ($82.31), so the seller receives credits for 20% of each of the eligible fees that they were charged
Final value fee credit (20% of $10.17) - $2.03
Promoted Listings Standard fee credit (20% or $4.94) - $0.99
Total fee credits to seller - $3.02
Refunds that don't qualify for seller fee credits
eBay doesn't issue fee credits in any of the following situations:
⛔ You refunded the buyer outside of eBay (using PayPal to send money, for instance)
⛔ eBay stepped in to help with a return or an Item not received request, and the case was closed with a full or partial refund to the buyer. (Exception: If eBay steps in to help with a return for an eBay Authenticity Guarantee item that is returned through the authenticator, you will be eligible for fee credits if the buyer is refunded)
⛔ You deduct a portion from the buyer's refund because they returned the item used or damaged (only applies to sellers who have access to the partial refund tool)
If you qualify for a fee credit, the credit will be added to your Available funds and may be used to pay for any selling costs that are normally funded from your funds awaiting payout. You can see fee credit details on your financial statement.
Insertion fee credits
In some circumstances you may be eligible for an insertion fee credit for your relisted items and for auction-style items that sell.
Insertion fee credits for relisted items
If you relist your item because it didn't sell the first time around or a transaction has fallen through, you may qualify for an insertion fee credit. eBay will automatically credit your account for the insertion fee associated with the relisting if your listing meets all of the following conditions:
✅ Your item sells after you've relisted it
✅ Both your original listing and relisting are in the same format (auction-style or fixed price). Listings using the classified ads format don't qualify for insertion fee credits
✅ You relist your item using the eBay tools (automatically or manually in the Unsold section of Seller Hub) instead of copying and pasting your original listing into a new listing
✅ You relist within 90 days of the original listing ending
✅ It's the first manual relisting of your item
✅ Your starting price isn't higher than the price in the original listing
✅ You haven't added a reserve price to the relisting
Insertion fee credits for auction-style items that sell
If you have a Basic, Premium, Anchor, or Enterprise eBay Store subscription, you'll receive an insertion fee credit if your auction-style listing sells. It's important to keep the following things in mind:
- Your listed item must be in the auction-style format. Fixed price listings, Classified Ads, Motors vehicles, Real Estate, and select Business & Industrial categories are not eligible for insertion fee credits.
- Only insertion fees are credited. Listing upgrade fees aren't credited.
- If your item sells, you're charged a final value fee.
- Your Basic, Premium, Anchor, or Enterprise eBay Store subscription must be active at the time the listing is created to receive an insertion fee credit when the item sells.
- If you relist an item and it sells, you're credited the insertion fee that was charged for the relisted item.
- If you originally listed the item as a zero insertion fee auction-style listing, there won't be a credit or refund for an insertion fee.
If your duplicate auction-style listing doesn't appear on eBay, you may be eligible for an insertion fee credit.
Credits for removed listings
If eBay has to remove one of your listings, you may receive fee credits depending on the reason for the listing removal.
- If the listing was removed because an unauthorized person used your account, eBay will automatically credit any listing fees and final value fees that you paid.
- If eBay removed your listing because it violated one of its policies, fees will be credited on a case-by-case basis, based on the circumstances. eBay will take any previous policy violations into account.
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International fees for eBay Sellers
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Promoted Listing fees
To increase item visibility try using Promoted Listings. A Promoted Listings fee is only charged when a buyer clicks on the promoted listing and purchases the promoted item within 30 days of that click.