Welcome to this course module designed to help eBay sellers understand the significance of managing INR complaints and their responsibilities in addressing them. For the success of your eBay business, it is very important for you to ensure that you are maintaining a positive buyer experience. INR complaints occur when buyers report not receiving their purchased items, which can harm buyer trust and your account performance.

In this module we will cover few basics on:

• Expected seller responsibilities
• Seller behaviours that trigger INR
• INR impact on business & buyer experience
• Suggested solutions