What you need to know

Starting from August 25th 2019, sellers will be evaluated on the number of transactions with item-related issues. Sellers who do not comply or consistently fall short of expectations may have their selling limits reduced or account(s) restricted.

Best Practices

As a seller, you should always strive to provide buyers with items that match up to their expectations. Most of the time when something goes wrong, it could be due to mismatched expectations or lack of visibility related to the details or specifics of the item. You’re expected to follow these best practices:

• Be accurate and detailed
• Use images that are clear & sharp
• List down all the product specifications clearly
• Include size and measurements to prevent any misconception
• Add in the usage guidelines
• Be honest with the condition of your item – state all the flaws and imperfections like scratches, discoloration and dents (if any) for used items

Evaluation Criteria

eBay will evaluate the rate of transactions with item-related issues, defined as the percentage of transactions where one or more of the following scenarios occur:

• Buyer filed for a dispute under “Item Not as Described”, or
• Buyer returned the item and gave a return reason that indicates “Item Not as Described”, or
• Seller canceled the transaction because they no longer had the item, or the item was never shipped and the buyer's money was returned, or
• Buyer left a Detailed Seller Rating score of 1, 2, or 3 for “Item as Described”, or
• Buyer left Neutral or Negative feedback for the seller

How are you being evaluated

To provide sellers time to comply with the new policy, eBay will start implementing the above evaluation criteria on October 23rd 2019 and the first evaluation window will cover transactions from August 25th 2019 – October 19th 2019. Sellers who do not comply after warning may have their selling limits reduced or account(s) restricted.