What you need to know
Certain items located in China must be shipped using SpeedPAK (eBay’s cross-border shipping solution for deliveries originating from Greater China) or other eBay-approved shipping solutions.
Additionally, sellers who offer SpeedPAK as a shipping option for listings that ship to selected countries must ensure that they fulfil the orders using the buyer’s selected SpeedPAK service.
What is SpeedPAK?
SpeedPAK is the shipping solution jointly developed by eBay and its business strategic partner, Orange Connex, specifically for cross-border deliveries originating from Greater China. SpeedPAK offers fast handling and delivery times and has fully been integrated with eBay’s platform. Items shipped through SpeedPAK are protected by eBay’s relevant policies.
For more information about SpeedPAK, please click here. Please note that first you have to register and validate an account on eDIS (eBay’s eDelivery International Shipping platform) before using SpeedPAK services.
What are the criteria & requirements for the SpeedPAK Shipping Mandate Policy?
The SpeedPAK Shipping Mandate Policy consists of 3 components:
- SpeedPAK Adoption
- SpeedPAK Misuse
- SpeedPAK Exceptions
SpeedPAK Adoption
- Certain items located in China must be shipped using SpeedPAK or an eBay-approved shipping solution (listed below).
- The shipping solution (e.g. SpeedPAK) and service (i.e. Economy/Standard/Expedited) adopted must correspond to your buyer’s selected shipping option.
- Tracking numbers must be uploaded to eBay within your listing’s specified handling time.
Criteria for Evaluated Transactions
Requirements
Minimum Compliance Level
Sellers are expected to meet the minimum compliance criteria below
| Germany / France / Italy / Spain | United States | United Kingdom | Germany | Australia | Canada, France, Italy, Spain |
|---|---|---|---|---|---|
| (Evaluation Module 1) | (Evaluation Module 2) | (Evaluation Module 3) | (Evaluation Module 4) | (Evaluation Module 5) | (Evaluation Module 6) |
| 100% | 90% | 90% | 90% | 90% | 40% |
SpeedPAK Misuse
SpeedPAK Exceptions
Liquids, powders, and other items that cannot be shipped by SpeedPAK, are exempted from SpeedPAK Shipping Mandate Policy evaluation. If you receive an account restriction due to these non-shippable items, please contact your Account Manager or Customer Service, and apply for an appeal. If the appeal is granted, your non-shippable items will no longer be evaluated under the SpeedPAK Shipping Mandate in the future.
Approved List of Shipping Services Under the SpeedPAK Shipping Mandate Policy
Destination: United States, United Kingdom, Germany, Australia, Canada, France, Italy, Spain
Evaluation Frequency
Qualifying transactions will be evaluated every Sunday, with an evaluation window starting on the evaluation date minus 21 days and ending on the evaluation date minus 4 days. You will receive a performance report via email every week after each evaluation. For illustration, if the evaluation date is August 28, 2022, the evaluation window will be as follows:
