Transforming the tracking experience
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eBay has streamlined tracking to provide sellers and buyers with a more intuitive and consistent way to follow deliveries.
- What you need to know
- What's changing
- FAQs
What you need to know
Tracking your sales is crucial for seller protection, enhancing buyer confidence, and improving overall business performance. It helps you and your buyers monitor shipments, minimizes "Where’s my order?" inquiries and "item not received" claims, and can contribute to a positive seller rating.
eBay has listened to your feedback and redesigned the tracking experience across Seller Hub and the buyer shipment flow to make it more visual, unified, and easy to navigate. You'll see these changes from the end of July.
What's changing
For sellers:
- Enhanced visualization: Seller Hub now offers a more consistent and intuitive tracking status visualization, such as on the “View Order” page, making it easier to manage order shipments
For buyers:
- Unified delivery overview: Buyers will now see all deliveries for an order in one comprehensive view, including separate tracking for outbound and return items
- Updated order delivery status: If a delivery is delayed, buyers will see a clearer status update, reducing uncertainty and setting better expectations
eBay’s goal is to offer a more unified tracking experience, ensuring that both sellers and buyers have consistent and reliable information throughout the shipping and delivery process.
FAQs
How will the new tracking system help minimize “item not received” claims?
Clearer, unified tracking helps buyers see exactly where their order is at every step, reducing misunderstandings and the need to file claims.
What specific changes will I see in Seller Hub?
You’ll notice a simplified and more consistent tracking visualization, especially on the “View Order” page.
How does the unified shipment overview benefit buyers?
Buyers will have a clearer understanding of their order's journey, seeing multiple shipments, orders, and returns in one view and distinguishing between outbound and return tracking.
Elevate your Open Box listings
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Enhance buyer trust and stand out in the marketplace with eBay’s exclusive Certified Open Box program.
- What you need to know
- Examples of eligible categories
- Qualifying for Certified Open Box
- Next steps
- FAQs
What you need to know
eBay is pleased to introduce the Certified Open Box program, designed to enhance your Open Box listings within Electronics & Home.
Listings in eligible categories will now automatically display the Certified Open Box badge when they meet key service standards and offer free shipping and free returns. This badge communicates premium quality and can help boost buyer confidence, helping your items stand out and elevating your brand presence on eBay.
Each Certified Open Box item comes with a one-year warranty serviced by Allstate Protection Plans, adding even more value and peace of mind for your customers.
Examples of eligible categories:*
- Cell phones
- Smartwatches
- Laptops
- Vacuum cleaners
- Appliances
- Headphones
- Tablets
- Tools
- Video game consoles
See the full list of Certified Open Box categories.
Qualifying for Certified Open Box
To qualify for the programme, your seller level needs to be ASTD/ETRS and you must have a business account.
Make sure your listings:
- Fall into the eligible categories described above
- Have the condition set to “Open Box”
- Offer free delivery
- Provide at least 30-day free returns
Your listings must also meet the following service metrics:
- “Item Not as Described” rate below 4%
- “Item Not Received” rate below 1%
- A minimum of 25 Open Box transactions every 3 months
Next steps
Once you meet the outlined criteria, the Certified Open Box badge will automatically appear on your listings in eligible categories within Electronics & Home — no extra steps required. Your items will also be covered by a one-year warranty, serviced by Allstate Protection Plans.
If you’re close to meeting the criteria, consider focusing on improving your “Item Not as Described” and “Item Not Received” rates or increasing your transactions. eBay is here to support you in achieving these goals.
* Eligible categories are subject to change.
FAQs
What happens if my service metrics and/or seller level drop below the required levels?
If your metrics and/or seller level temporarily fall short during an evaluation period, eBay will remove the Certified Open Box badge and the warranty. Once your metrics are back to the required level, these benefits will be reinstated.
What does the one-year warranty from Allstate Protection Plans cover?
The one-year warranty covers defects in materials and workmanship, offering peace of mind to your buyers with protection beyond the initial purchase.
How can I monitor my metrics?
You can track your service metrics through the Seller Hub and the CBT Seller Dashboard, where you’ll find detailed reports and insights to help maintain the necessary standards.
Does it cost anything to participate in the Certified Open Box program?
No, participation is free. As long as your listings meet the criteria, the badge will be applied automatically.