Running your business

Improved payment dispute experience

Added report button for inappropriate messages from members

Keep your listings compliant with EU and UK regulations

Improvements to our payment dispute process

Overview

• What you need to know
• Benefits to the improved experience
• FAQ

What you need to know

A payment dispute is when a buyer requests reimbursement for the amount paid for an eBay transaction directly from their payment institution (e.g., credit card company, PayPal, bank, etc.). To help sellers resolve these scenarios, we’ve improved the process of submitting information to challenge a payment dispute. 

Benefits to the improved experience

After listening to sellers’ feedback, we’ve made the following improvements: 

1. Sellers now have the ability to add details and explain their reason for challenging a payment dispute by providing text up to 1000 characters. 
2. Sellers can now upload up to 5 separate files of information such as tracking details, shipping labels, messages, and photos. Previously only a single file could be uploaded, which required multiple files to be combined into one. 

We’ll share the information you provide with the buyer’s payment institution to challenge the payment dispute. The information you submit may also improve your chances of qualifying for seller protections.

Reporting inappropriate messages

Overview

• What you need to know
• Report inappropriate messages or block members
• FAQ

What you need to know

To keep eBay a safe marketplace, you can now report inappropriate messages and/or block members directly from conversations. Preventing abusive behavior is one of our priorities and these security measures empower you to act on and report any message or block a member who may be violating our policies. Your reports are extremely valuable and when submitted, we’ll review them and take action on any inappropriate messages.

Report inappropriate messages and/or block members

We encourage you to report any inappropriate messages that may be violating our policies. You can also block a member from sending you messages. Here’s how: 

• Select Report message from your message menu and indicate the category the inappropriate message applies to — offensive, scam, threatening, unwanted, or other, and provide details. See the FAQs below for more details depending on the platform you’re on
• Your report will be sent directly to us and we'll review it and take action if the member has violated our policies. The actions we may take include sending warnings, blocking members from sending further messages, or suspending the member’s account
• Select Block this member directly from your message menu to easily block that member from your conversation. This will prevent them from sending you messages, bidding, or buying your items. Block this member doesn’t report the buyer to eBay

Keep your listings compliant with EU and UK regulations

Overview

• What you need to know
• EPR in France
• EPR in Germany
• Items containing hazardous materials
• FAQ

What you need to know

Selling into countries like France and Germany means you have to meet their local regulations, which may have an impact on your business. We’ve created simple ways to help you navigate how to get, and stay, compliant with international regulations.

If you sell to buyers in France or Germany this article will outline how to stay on top of Extended Producer Responsibility (EPR) regulations. These regulations are part of a Europe-wide initiative that aims to protect the environment by improving waste management and stimulating innovation in recycling. We’ve created a new Help page that is your one stop shop for all things regulatory.

EPR in France 

If you sell items in France, you’re now required to add certain information to your account and listings. In particular, you need to add your Unique Identification Number (UIN) to your account. You can do this on your Account Settings page, under Business Information.

Check your account and ensure your listings include the required information to stay visible on eBay.fr. 

Learn more about EPR in France, including how to find your UIN, eligible categories, and what you need to do to stay compliant on our Help page.

EPR in Germany 

Waste Electrical and Electronic Equipment (WEEE) regulations are EPR laws that apply to electronics and electrical goods sold to customers in Germany. The German Electrical and Electronic Equipment Act (ElektroG) regulates the environmentally responsible disposal of electrical equipment. If you manufacture or import items into Germany that are subject to these regulations, you’ll need to add your WEEE number to your Account Settings under Business Information when you offer an item for sale to Germany. 

The German Packaging Act (VerpackG) regulates packaging materials for items sold to customers in Germany. If you’re selling items subject to these regulations, you’ll need to add your Lucid number to your Account Settings under Business Information when you offer an item for sale to Germany. If you’re shipping an item using eBay International Shipping, eBay will report and pay EPR packaging fees on your behalf so you’re not required to add a Lucid number. 

You can find more information and examples of products that are affected in our article. 

Items containing hazardous materials

If you’re selling certain items that contain hazardous materials to buyers in the EU or UK, you’re legally required to include the hazardous characteristics as a part of that listing. You can find this information on the item’s label or accompanying documentation.

You’ll need to add this information when you create or revise a listing for any item containing hazardous materials. Learn more about which items are impacted.

We’ve developed a quick and easy way for you to add the required information to your listings.

Our new item disclosure module will appear automatically when you’re listing in categories that are potentially impacted and will prompt you to add this information when creating your listing, if appropriate.

If you ship to the EU or UK via eBay International Shipping, eBay will determine whether your items are eligible based on the category you list in and won’t ship hazardous material through the program.