If you are an experienced eBay seller and are ready to create your custom customized refund rules that include categories, particular listings, or return reasons specified by the buyer, set up Advanced Return rules.
Creating your own Advanced Return Rules cancels two basic rules if you have them set up. But you can always enable one or both of them ticking (✔) in the box again.
1. Go to Return preferences.
2. At the bottom of the page, in the "Create your own rule" click: Go to advanced return rules.
3. Here is the "Create advanced return rules' form.
4. In the "Select a rule" drop-down menu you will see options: