The safety of eBay sellers is one of the e-marketplace’s top priorities, so eBay takes a number of steps to help ensure the security of your account.
Learn about the measures eBay take to protect your account, find out how to recognize and report spoof emails and websites, how to report unwanted mail or a policy violation and which simple steps you can take to keep your account secure.
To keep your account secure, eBay recommends updating your password regularly. Choose a strong password that's difficult for others to guess.
If you think your eBay account has been compromised or hacked, you should change the passwords for both your eBay account and personal email account. Your email password should be different from your eBay password.
To change your password:
Before you change the password on your eBay account, eBay can ask you to confirm your identity using email or text.
Attention: Remember to sign in with your new password in the eBay app as well.
To add an extra layer of security to your eBay account, eBay strongly recommends you enable 2 Step Verification. It takes seconds to set up and means only you can access your account, even if someone else has obtained your password.
Once you've switched on 2 Step Verification, each time you sign in to your account, you'll be able to confirm your identity by entering a code eBay sends you by SMS.
To set up 2 Step Verification by SMS:
4. Scroll to the Security Information section and select Edit.
5. Select Get a text message.
6. Follow the on-screen prompts to add your mobile number.
If you change your mind and would like to switch 2 Step Verification off, simply follow the steps above to turn off the function. eBay will also send you an email to let you know when you've switched 2 Step Verification on or off.
It's important to keep your contact information up-to-date to help eBay reach you quickly with any updates related to your account.
If you change your address or phone number or set up a new email address, please update your contact details as soon as possible so your account information remains correct.
To change your contact details:
3. Enter your new details.
4. Review your changes.
5. Depending on what data you have changed, eBay will send you:
Spoof or "phishing" emails are emails that claim to be from eBay but instead, are sent with the intent of accessing your passwords and other sensitive information. If you receive a suspicious email claiming to be from eBay, you should immediately forward the message to eBay at firstname.lastname@example.org.
Don't click any links in the email or open any attachments. eBay will let you know that it received your email and will investigate.
A phishing email pretending to be from eBay typically contains a link that takes you to a fake website. There, you'll usually be asked to sign in, and submit personal and account information.
These emails often include the eBay logo and a fake eBay address in the "From" line. Pay attention to signs that the email might be a spoof.
Here are some typical traits of spoof emails and websites:
If you receive a legitimate email from eBay, you can expect that:
If you receive a suspicious email, you should report it to eBay immediately. Here's how:
eBay will let you know that the email was received.
It's a good idea to check My eBay and your preferences regularly to make sure no one has accessed your account or made changes without your permission.
Signs that your account has been taken over include seeing listings or bids that you didn't make, or noticing that your password has been changed without your knowledge.
If you think someone is trying to take over your account, for your protection, eBay may place a temporary hold on your account until control of it can be safely returned to you. eBay can also help you remove any unauthorized fraudulent bids or listings.
Whenever there is suspicious activity related to your account, it's important to act quickly.
If your account has been compromised, you may notice some or all of the following:
If your account has been taken over or compromised, the first step is to try and sign into your account.
If you can still sign in, take the following steps:
If there's been no fraudulent activity on your account, you don't need to contact eBay.
If you can't sign in to your account, contact eBay immediately.
If you believe your eBay account has been compromised, it’s recommended that you change the password on your personal email account as well. Your email account password should be different from your eBay password.
So, to keep your account secure, eBay recommend changing your password regularly, keeping your contact information up-to-date, and watching for signs of spoof emails.