How to Set up Your Shipping Options: Step-by-step Guide

How to start setting up Shipping options

Before setting up shipping on eBay, define its options and cost.

Shipping Options

Shipping Cost

Shipping options or Shipping policy define handling times, shipping costs and other options that you offer to buyers.

Check what international shipping services are available in your city and what shipping methods they offer. Then calculate how much the shipping of your items will cost depending on their weight and the intended region or country of destination. Finally, evaluate the shipping times offered by international shipping services.

Offer buyers the Economy shipping by default — 11–23 business days. Offer it as free shipping for buyers by including shipping costs in the item price. 

In addition, offer at least one option for Expedited Shipping, at extra cost. Expedited Shipping usually takes up to 10 business days.

We recommend offering buyers:

  • Free shipping — more than 80% of buyers look for items with this option. And the free shipping option boosts the listing's visibility.
  • Offer at least one option for Expedited Shipping, at extra cost — in order to give your buyers as many options as possible. Shipping costs are paid by the buyer who needs the item urgently, in addition, you save on eBay fees since the Expedited Shipping cost is not included in the item's total cost.
  • Offer shipping discounts and additional relevant promotions clearly — in order to win your buyers' loyalty.

If shipping to specific countries or addresses is beyond the abilities of your business, you can block such shipping possibility.

These articles will help you define the shipping cost and shipping options.

Tips for shipping internationally

Packaging tips

After you have defined the shipping options and cost which are acceptable to you, go to the Sell Your Item template to set up shipping options.

You can also set up your shipping options in the Listing Template section > Business Policy section of eBay Seller Hub or in My eBay account settings.

Setting up your shipping options using Sell your Item template

1
2
3
4
5
6
7
8
9
10

On the Sell your Item page, scroll down to the Shipping details section.

ebay.com is a US e-commerce site, so the Domestic shipping section defines the shipping options within the United States and to the United States from other countries. Setting on options in this section by default is mandatory for all sellers who create listings on ebay.com.

The International shipping section helps you set up shipping options to all other countries in the world.

Slide_05.jpg

Domestic shipping

The shipping cost is set up in the first field of the section.

From the dropdown menu, under Domestic shipping, select Flat: same cost to all buyers.

It means that you charge all buyers the same amount for shipping, regardless of their location.

Slide_06.jpg

Other options are useful only for US sellers:1. Calculated: Cost varies by buyer location2. Freight: large items over 150 lbs3. Offer local pickupDo not select these options if you are outside the United States.

Shipping rate table for Flat: same cost to all buyers option

When you select Flat: same cost to all buyers you will have access to setting up the Shipping rate table.

Shipping rate tables allow you to more accurately tailor your shipping charges to your buyer. You can indicate multiple shipping options for the same region or state. You can specify shipping costs in your shipping rate tables by item or by weight. Once you've set up your shipping tables, you can use them any time you list an item. 

As a rule, sellers who ship items to the United States set a flat shipping rate for the whole country, so you can skip this setting.

Slide_07-2.jpg

Services and Shipping Cost

The Services field provides access to setting up the international shipping services that you can use.

Slide_08_1-3.jpg

From the dropdown menu under Services, select an option depending on the shipping time that your postal service or international shipping service offers.

Offer buyers Economy shipping as the main option and Expedited shipping as an additional, express but more expensive shipping option. 

Slide_08_2-3.jpg

Please note: the free shipping option boosts the listing's visibility.

From the dropdown menu under Services, select the Economy services from abroad section, then Economy Shipping from outside US (11 to 23 business days).

Set the shipping cost in the Cost field.

Please note: there is also the Free Shipping checkbox. Check the box if you want to offer buyers this option.

If you can use shipping services that offer expedited shipping to the US, you can add up to three additional fields for additional shipping services by clicking on the Offer additional service button. Remove the service with the Remove service button.

Slide_08_3-3.jpg

Next to the Services field, you can see the Shipping Calculator tab. This tool is relevant only for US sellers. It allows you to calculate shipping costs within the United States.

Slide_09-2.jpg

Handling time

Set the handling time. To do this, select the relevant option from the Handling time dropdown menu.

Handling Time — the time it takes you to ship the item from the buyer’s purchase (in business days).

We recommend that the handling time should be set up to 1 business day. The shorter your handling time, the higher the position of your listing is in the search results.

Choosing this option, you should stay within the capabilities of your business, don’t reduce Handling Days if you can not meet them!

Slide_10.jpg

International shipping

International Shipping section helps you to set up options on ebay.com for the shipping outside the US.

In the dropdown menu, select Flat: same cost to all buyers. 

Slide_11.jpg

From the dropdown menu you can select:1. Flat: same cost to all buyers2. Calculated: Cost varies by buyer location. This option will only be useful for US-sellers. 3. No international shipping. You can select this option if you only want to ship your items to US-buyers.

Flat: same cost to all buyers as an International shipping option

Selection of the Flat: same cost to all buyers option means that you charge all buyers the same amount for shipping, regardless of their location.

Slide_12.jpg

When you select Flat: same cost to all buyers you will have access to setting up the Shipping rate table.

Shipping rate tables allow you to more accurately tailor your shipping charges to your buyer. You can indicate multiple shipping options for the same region or state. In addition, you can specify shipping costs in your shipping rate tables by item or by weight. Once you've set up your shipping tables, you can use them any time you list an item. 

This is an optional step, if you're a beginner, we recommend you to skip it and move to step 8.

Shipping rate tables

Once you've set up your shipping tables, you can use them any time you list an item. You can also create multiple shipping tables.

Click the Create button. The Shipping rate tables form automatically opens in a new window.

Slide_13.jpg

In this form you can:

  • create a new shipping rate table;
  • open a saved shipping rate table.

To create a new table, select one of the options in the Set shipping rates by field — according to one of the following criteria:

  • Item — with this option, the shipping cost to a buyer depends on where you're shipping the item and the shipping methods you offer. If you select this option, the package weight does not affect the shipping cost.
  • Weight — with this option, you can set fixed base costs for different destination regions and shipping methods, and then add an additional fixed amount per pound.

We recommend that you choose the Item option here.

When you create a new table, be sure to enter its name in the Table Name field, otherwise, the data will not be saved.

slide 14_1.jpg

Selecting the regions and states in the Shipping rate table of International Shipping

Offer buyers Economy shipping by default — 11–23 business days. Offer it as free shipping for buyers by including shipping costs in the item price. For this option of international shipping, we recommend using any service within the Economy shipping option.

In addition, offer at least one option for Expedited shipping, at extra cost. Expedited shipping usually takes up to 10 business days. Select, for example, DHL or UPS service. 

For the Standard shipping option, select, for example, the DPD service.

slide 15_1.jpg

When you select Economy, Standard or Expedited shipping, make settings for those regions and states you can ship to within the dropdown menu.

slide 15_2.jpg

slide 15_3.jpg

After you have set up all the options, click the Save button.

Then set up the shipping type cost (in US dollars).

After you have set up all the options in the Shipping rate table, click on the Save button.

slide 16_1.jpg

We recommend using the Shipping rate tables within Expedited shipping — it makes your work with this shipping type especially useful and easy. For example, you can offer the Expedited shipping option only for certain countries.

Please note that the shipping options you specify in the Shipping rate table will be the priority options for a particular region (country).

International Shipping Services option

The Services field provides access to a selection of International shipping services that you can use for your items for international shipping.

The set of shipping services in the drop-down menu depends on what you've selected in the Ship to field.

Select Worldwide.

slide 17_1.jpg

And then one of the shipping methods available to you.

slide 17_2.jpg

Set up the Cost.

Offer buyers the Economy shipping by default — 11–23 business days. Offer it as free shipping for buyers by including shipping costs in the item price. For this option of international shipping, we recommend using any service within the Economy shipping option.

In addition, offer at least one option for Expedited Shipping, at extra cost. Expedited Shipping usually takes up to 10 business days. 

slide 18_1.jpg

The second option of the Ship to field is the Choose Custom Location.

slide 19_1.jpg

When you select the Choose Custom Location, you will have access to setting up the shipping directions table. Select regions, set the shipping types and cost.

Here you can also select Economy shipping as the default shipping option and offer buyers Expedited shipping as a more expensive but express shipping option.

In some rare cases, the additional option; Additional ship to location — buyers contact for costs for some regions may be relevant to you. But we do not recommend using this option.If you want to set a separate version of the shipping options for Canada buyers, use the third option of the Ship to: Canada. Please note: this option is relevant only to US sellers.

slide 19_2.jpgNext to the Services field, you can see the Shipping Calculator tab. This tool is relevant only for US sellers. It allows you to calculate shipping costs within the United States.

slide 20_1.jpg

You can set up additional fields for additional shipping services (for different regions in total or for the same region).

By clicking on the Offer additional service button, add shipping service variations. Remove the service with the Remove service button.

Slide_21.jpg

Exclude shipping locations

In this section, you can select those countries or regions you do not want to ship to.

To exclude certain shipping locations, click on the Create exclusion list button.

slide 22_1.jpg

The Edit exclude shipping locations form will open automatically in a new window.

Set exclusions for the Domestic Shipping or for the International Shipping, ticking the boxes for the regions or countries you do not want to send items to.

Here you can set an exception for the shipping to the Post Box (PO Box).

Click the Save and close button.

slide 22_2.jpg

By default, this section selects the option No excluded locations.

Item location

In the item location field, you should clearly specify the city and country where your item is located.

slide 23_1-2.jpg

Remember, please, that according to eBay policy, you are not allowed to provide false, incorrect, non-specific or misleading item location information in the Item location field as well as in the Item description field.

slide 23_2-2.jpg

Boost your sales on eBay!